Jennifer Hampton Email & Phone Number

United States

Cincinnati, Ohio

• Manage team of project managers supporting complex strategic initiatives • Lead Enterprise workstream sponsored by Vice Chair Committee to drive efficient operations through operating model optimization• Partner with Operations Leaders to define and maintain operational strategy to serve as guide to achieve operational excellence• Serve as consultant to Enterprise Leaders to identify and deliver efficiency opportunities• Develop and deliver “best in class” executive reporting routines, including monthly operating reviews, key performance indicators, U.S. Bank Vice Chair Committee updates• Introduced Kaizen process improvement events resulting in significant operating expense reductions and improved customer experience • Developed and maintain prioritization methodology to ensure delivery of most critical initiatives while maximizing capacity • Awarded U.S. Bank Legends of Possible (2020)

Cincinnati, Ohio

• M&A integration manager for 3 acquisitions; Responsible for planning and execution of pre-acquisition operational assessment, core system migration, and operating model alignments• Led cross-functional team to define and develop rules engine resulting in the elimination of manual calculations and reduced cycle time (60%+)• Executed quality audit, developed remediation plan, and facilitated critical source system and record retention clean-up resulting in re-accreditation from 3rd party health organization• Advanced product management skills by identifying critical enhancements to drive customer experience, backlog management, and delivery of product roadmap as Product Owner for Locums Division• Awarded “Most Valuable Player” from executive team in 2018

Cincinnati, Ohio, United States

Cincinnati, Oh

• Led development of technology operating and support model for new organization responsible for delivery and ongoing support of new imaging and workflow management system• Advanced business analysis and project management skills through definition and delivery of workflow and case management capabilities across critical operational processes• Led internal stakeholder sessions to identify and define critical business requirements then partnered with technology to translate into technical requirements • Utilized process improvement techniques to simplify and streamline back-office workflows resulting in significantly reduced process times in mailroom and servicing functions• Awarded “Leadership Excellence” from Executive team in 2017

Jacksonville, Florida Area

• As an extension of the International CIO, led a cross-functional team through the development of a major technology transformation strategy resulting in Citi Board approval to spend ~$1B to become the leading digital bank in Mexico• Decomposed high-level organizational goals/initiatives into specific tasks and implemented a model for monitoring progress and accountability• Closely monitored, and often led, delivery of strategic initiatives to ensure on-time delivery and in alignment with success measures • Responsible for operational excellence by exceeding KPIs through development of action plans to proactively address compliance or operational deficiencies (exceeded KPIs every year as Chief of Staff)• Liaison between 8+ Technology Executives under International CIO, as well as support partners across Enterprise Technology, HR, Risk, Info Security, and Finance • Developed “best in class” executive reporting routines, including monthly operating reviews, key performance indicators, Citi Board & Executive Committee updates• Coordinated and led executive team offsites and weekly leadership meetings • Awarded Citi Quality Excellence award for exceptional work resulting in significant process improvement

Jacksonville, Florida, United States

• On behalf of International CIO, led operating model transition of CitiBanamex to agile methodology through critical culture change, organization design, and product definition activities• Executed a complex talent assessment o to identify core skill needs resulting in hiring of 33 new positions to grow the organization, as well as numerous upskilling opportunities• Responsible for delivery of global strategic initiatives across LATAM, Mexico, APAC, and EMEA technology organizations • Coordinated and led executive team offsites and weekly leadership meetings • Accurately delivered budgeting and financial planning activities for a $1B cost center• Implemented detailed employee engagement plans across multiple global teams, resulting in 6% increase in employee satisfaction• Responsible for stakeholder and executive communications

Cincinnati, Ohio

• Held positions across Business Analytics, Project Management, Product Management, and Chief of Staff functions• Developed and refined project skills to define problem statement, utilize data driven decision making, lead cross-functional teams through requirements, execution, and implementation activities, and measuring success• Supported the buildout of the first mobile development organization at Citi and subsequent application rollout as a Business Analyst, Project Manager, and Chief of Staff representative• Participated in the deployment of a Workforce management tool and ongoing training of 300+ staff