Aqueduct Technologies was founded with the mission of enabling customers to leverage technology solutions for a competitive advantage and business transformation. Our solutions portfolio includes: networking, advanced security, data center, collaboration, and carrier services. We carefully select the best of breed technology from leading manufacturers and cloud providers to provide the most comprehensive solutions that work seamlessly together.

• Assist with ongoing system administration including design, setup and maintenance of standard and custom objects while also structuring user roles, security, profiles and workflow rules.• Direct internal “super user” group to maintain effective utilization of the Nimble/Salesforce database. Guide Superusers on changes, enhancements, and known issues within Salesforce• Create training materials based on business requirements and conduct training on all Salesforce related systems to all employees• Develop reports, dashboards, and processes to continuously monitor data quality, integrity and provide KPI’s• Analyze current processes and make recommendations for automation's and enhanced business processes• Maintain page layouts and assignments• Spearheading the transition to Lightning

• Development of educational webinars designed to enhance member’s knowledge, strengthen practice tools.• Coordinate regional trainings/events, business meetings, escalated calls of sensitive nature, conflict resolution• Key player in development and transition to new CMS database, providing insightful ideas to project management team, allowed for greater efficiency in record keeping, reporting, and self-service operations• Research both internal and external customer demands and collaborate with team to provide dynamic resources to help customers improve their professional careers, understand value of services provided through the organization• Streamlined advertising module to allow order processing, order tracking, technological syncing of advertisements• Maintain relationships and knowledge of governmental agencies as they relate to customer professional licensure and business health, staff liaison to multiple Council/Committees: Dental Practice, Dental Benefits, Access and Ethics