Jennifer Harmon Email & Phone Number

California, United States

Enters customer data into ACT and Constant Contact databases - makes sure databases are up to date. Corresponds with customers via phone and email. Proofreads company literature. Answers phones and forwards phone calls. Creates flyers and correspondence artwork. Creates literature and folders for vendor fairs and open houses. General office and administrative work. Updates social media platforms daily while increase site traffic and customer interaction.

Anaheim, California; Lake Buena Vista, Florida

Maintained the attractions and communicates with leadership as needed; answered guest questions regarding the attractions; performed guest interaction and guest control duties during parades, shows and special events; performed script and show daily to guests; ensured company brand and customer service standards are upheld.

Lake Buena Vista, Florida

Met and surpassed sales goals each month; maintained store cleanliness, stock levels and floor plans; performed cash handling duties; answered guest questions regarding both Rainforest Cafe and Disney's Animal Kingdom.

Discovery Times Square (New York, Ny)

Handled cash both with and without a register; inventoried and replenished stock; aided in the visual merchandising of the store; answered questions regarding the exhibition and Discovery Times Square; ensured customer service and brand image of Harry Potter the Exhibition and Discovery Times Square were upheld.Handled in store paperwork, phone orders, refunds, back orders, customer queries and complaints, and complimentary products; managed deliveries; inventoried stock; recruited and interviewed new staff; trained new associates; coached and counseled staff; oversaw cash handling; created the store schedule based on staffing needs and revenue; supervised shifts; ensured that customer service and brand were upheld for both Discovery Times Square and Harry Potter the Exhibition.

New York, Ny

Worked register and handled cash; had working knowledge of all products sold in store; interacted with customers daily Handled daily paperwork and ordering; interacted with the bakery including handling special orders and product quality issues; communicated daily with Store and District Managers; trained associates; supervised shift; fastest promotions from Associate to Team Lead in company historyCoordinated and directed activities of the store; assisted customers and potential customers in understanding and utilizing Crumbs products and services; ensured the store had the products needed daily to meet customer demands; coached and counseled staff on an on-going basis; assisted in creating, motivating and maintaining a high performing team; developed new business prospects by developing a system of referrals and new business files of local organizations and associationsOversaw sales, ordering and daily store upkeep; consistently communicated store needs to all vendors; maintained all standards of practice and worked to exceed sales goals; identified strengths and opportunities for growth and development of team members and created ways to mentor and train accordingly; raised performance and moral of a low performing staff and store

Brea, Ca

Interacted with clients daily; scheduled appointments; gave tours to perspective members; trained members on fitness equipment and CurvesSmart technology; performed retail salesCalled and followed up with membership leads; processed monthly membership drafts; created work schedule and member calendar; worked as an in-club troubleshooter; worked creatively to provide a fun and productive atmosphere for clients