Jennifer Harness Email and Phone Number

• Tech Lead of the GUIDE application development group.• Develop and maintain Fidelity’s GUIDE application using Linux commands, shell scripting, C/C++, Transact-SQL, SQR-Brio, Perl, Control-M, Panther Prolifics, Visual Studio, RapidSQL, Subversion, windows commands, project lifecycle (SDLC), and diagramming/documentation skills.• Provide application and system environment support to business and systems development areas.• Assure the integrity, stability, maintainability, and availability of Fidelity's GUIDE application in production and non-production complies with company support standards.• Responsible for the identification, isolation, and resolution of production and non-production system problems, service requests, and support processes.• Perform 24/7 on-call rotations.• Achievements:o Nominated by work associates and selected by the Senior Leadership team for World Class Award which is Fidelity’s highest-level recognition and represents substantial contribution toward the success of the organization.

• Develop and maintain Fidelity’s GUIDE application using UNIX commands, shell scripting, C/C++, Transact-SQL, SQR-Brio, Perl, Control-M, Panther Prolifics, Visual Studio, RapidSQL, subversion, windows commands, project lifecycle (SDLC), and diagramming/documentation skills.• Provide application and system environment support to business and systems development areas.• Assure the integrity, stability, maintainability, and availability of Fidelity's GUIDE application in production and non-production complies with company support standards.• Responsible for the identification, isolation, and resolution of production and non-production system problems, service requests, and support processes.• Perform 24/7 on-call rotations.• Achievements:o Nominated by Fidelity manager for Veritude Associate Award in support of significant accomplishments.

• Designed and developed using BI solution to facilitate Production Planning within the Reverse Logistics & Supply Chain Management sector.• Performed ETL processes by extracting data from multiple source systems (SAP, SMES, Access, Excel spreadsheets, & EDI flat files) and loading to an associative database for the information warehouse.• Designed and developed data analysis and reporting solution using QlikView.• Achievements:o Enhanced decision-making capabilities in Production Control and Stock Inventory that facilitated the improvement of our TAT from 5 days to 3 days (3 day TAT is our contractual agreement with telecom carriers).o Achieved reduction in consistent fines incurred by not meeting TAT defined in Service Level Agreements.

• Project Manage ongoing enhancements and technically support VSSD client/server application.• Support and enhance VSSRT sales online application. Support and enhance IDS (Intermediate Distribution System for product warehouse). Support and enhance SuperTool (Pricing tool for sales). • Proficient skills include WebFocus, COBOL, UNIX, VAST, Oracle using PL/SQL, Shell Scripting (c/Korn Shell), Visual Studio C++ and VB, TestDirector, BMC Remedy Action Request System and Sybase. • Complete system enhancements through full life cycle of design, development, testing and implementation.• Perform 24-hour premium on-call system support for SLA with business partners.• Achievements: o Kudos Award from IT Director for great success with Telco conversiono Kudos Award from Executive Director of Business Solutions for speedily & successfully enhancing the sales system to align with legal Terms & Conditions changeso Outstanding Achievement Award from Director of Customer Care Operations for extraordinary efforts on the Terms & Conditions projecto Kudos Award for outstanding relations and efforts with Business Partner on new Telco data cleanse & load in IDS (Intermediate Distribution System)o Kudos Award for creativity and simplification of training system setup for VSSD Trainers which was a self-initiativeo Departmental Recognition Award for taking on SuperTool project and turning it around for successful implementationo Completed QlikView Training (BI Analysis/Dashboard Tool)

Developed, supported, and maintained White Pages applications written in COBOL, SQL, C and Korn shell scripts on a Unix platform and Oracle db.

Performed data mapping and development on E-Procurement web application using ARIBA. Designed and developed 3 MRRS modules (Material Recovery and Reuse System) using VB, SQL, and Oracle. Enhanced and maintained PickSort and WAVS (Warehouse Activity Verification System) client/server applications written in Visual C++(MFC), SQL, Oracle, and EAL keystroke emulation. Supported COBOL, JCL, triggers, and flat file interfacing processes. Provided 24-hr premium on-call support. Adapted CMMi.