• Led and designed the newly created Financial Center Business Controls function supporting the back office day to day operations and execution for customer facing employees • Established FTE/openings schedule and influenced new routines to maximize personnel expense and ensure resource allocation was optimal• Supported and led an enterprise wide program (SIM - simplify and improve) to continue to drive efficiency through organizational health (functional design, role eliminations, capacity management)• Supported and provided HR expertise in remediating enterprise wide issues impacting the financial center• Represented line of business with key talent needs addressed through enterprise rotational programs• Led talent management forums focused on driving career development in and out of Business Controls org and creating heat maps so leaders were able to go deeper on current talent and future talent needed to drive success

• Provided key support for leaders establishing the vision, strategy and roadmap for Bank of America’s fastest growing distribution channel, servicing more than 30 Million Online Banking and 17 Million Mobile Banking customers • Led the daily operational execution of HR activities for approximately 450 employees• Supported the buildout and provided HR expertise on a joint venture with BAC called ClearXChange, LLC; a payments driven collaboration across several banks• Led and designed the organizational structure of a key function within digital called Customer Care focused on handling complaints submitted through multiple channels from start to finish• Maintained FTE headcount/budget providing favorability year over year• Hired multiple external key talents to fill critical roles while partnered closely with staffing to maintain a strong external digital pipeline • Designed a program to maintain ongoing contractor support for digital technology surges where additional resources were required

• Supported the daily operational execution of HR activities for approximately 300 employees for the eChannels division• Conducted bottoms up redesign of eChannels relationship management function and online sales support model•Partnered with HR execs across the consumer function to drive operational excellence through business support across functions• Developed a robust staffing process to review ongoing open positions across the organization as well as future planned attrition