Jennifer Heffernan Email and Phone Number

Goal-driven, established, and certified professional with 15+ years’ experience in product-software management, leveraging Agile, Waterfall philosophies, and best practices to optimize workflow coordination within diverse industries requiring development of applications. Leadership and strategy expertise, while collaborating with internal and external senior stakeholders, across departments to ensure project delivery within constraints and targets. Reputable track record conducting data-driven research, leveraging business and market acumen to inform product development and exceed client and business requirements. Proven ability to staff, maintain, and people manage a team to exceed department and company standards while planning for scaling, reducing, or restructuring as needed. Extensive additional experience as a Technical Writer, leading Quality Testing strategy planning and execution, and documentation (end user understanding, API integration, processes, diagramming, mock ups and wireframes, etc.)