Jennifer Hoad Email & Phone Number

Glasgow, GB

London Heathrow Airport, England, United Kingdom

 Accountable for a transformational delivery that includes multiple initiatives Established and leading change team from its inception, including recruitment and development of team members, both internal and external Directing the change strategy for transitioning the organisation to a product-led approach, driving adoption through the technology.

Guildford, England, United Kingdom

 Led the transition of the Strategy & Investment capability area whist supporting the transformation of Agile Portfolio Operations and Lean Governance Engaged the Change and IT community to embed the new ways of working, leading transition workshops, refining artefacts, and providing a feedback loop for continuous improvement Creation of Strategic.

Guildford, United Kingdom

 Leadership of employee workstream to successfully implement hybrid working to c.4000 employees through executive briefings, development of teaming toolkits, introduction of persona’s Influenced colleagues and peers to support the mindset change that was required to make the New Work Model a success Created the Change Management Framework now used.

London, United Kingdom

 Creation and delivery of customer centre road map, working closely with user groups, internal and external suppliers within Virgin Atlantic and Delta including customer centre leadership team Shaping of business cases ready for delivery execution, handing over to project managers and supporting them  Leadership of change management maximising customer.

 Responsible for alignment of the Technology roadmap, strategy and business objectives with oversight of delivery, ensuring technology solutions meet business objectives and are delivered on time and within budget time to corporate standards Leadership of multi-disciplinary projects  Detailed delivery planning and scheduling of resources, ensuring that.

Crawley

 Lead role in deploying new passenger service system Air4 to Virgin Atlantic Airports, replacing all existing VAA Customer journey management systems from booking to dispatch Creation of project plan for deployments, setting clear objectives to relevant stakeholders to ensure agile delivery of both the technology and project

Glasgow International Airport

2013- 2015 (Promotion): Supervisor for Virgin Atlantic AirwaysResponsible for all pre and post flight preparation activities, staff resource allocation, briefing of check-in team ahead of flight operation, management of check-in operations, ancillary sales management and flight close down2012 -2013 (Promotion): Check-in and Gate agent for Virgin Atlantic.

Bachelor’S Degree, Psychology, 2:1

Education record