Jennifer Hogueison Email and Phone Number

Direct card services and online solutions by coordinating projects, creating and implementing standard operating procedures, overcoming obstacles, and effectively multitasking. Assist with banking operations by balancing general ledgers, managing risk, processing fraud and disputes, and blocking compromised accounts. • Train 150 staff members, continuously communicating expectations, goals and techniques.• Supervise 4 employees by monitoring performance and offering motivation and feedback, fostering a more cohesive and productive team.• Serve members by addressing card requests, coordinating card settlements, and troubleshooting issues, achieving zero errors and high member satisfaction.• Support 15+ conversions, upgrades, mergers, and numerous policy changes by organizing testing, gaining approval, and collaborating with cross-functional teams, successfully presenting options for best practices.• Enhance processes by identifying challenges and strategically planning, leading to robust front line staff roles. • Promote offers through monthly tracking and updates, resulting in $4.29M+ in balance transfers.• Absorb the responsibilities of 2 positions through time efficiencies and strategic tasking, realizing $100K+ in savings.

Engaged with members to promote financial wellbeing and cultivate relationships. Balanced cash machines, audited teller drawers, and opened accounts with exceptional attention to detail.• Led 8-10 tellers by resolving employee conflicts, navigating staffing shortages, and providing coaching, consistently prioritizing active listening and empathetic communication.• Resolved customer concerns by creatively problem-solving to determine best solutions, successfully reducing response times.• Developed staff schedules using impeccable organizational skills, properly meeting customer demands.• Grew company revenue by communicating opportunities to save on interest, regularly exceeding referral goals.• Improved staff capabilities through cross-training, leading to equal labor distribution and timely task completion.

• Assisted 100+ members per day by collaborating with 4 tellers to meet diverse needs, creating loyal client base.• Balanced cash drawers and ATMs using keen attention to detail, decreasing discrepancies and errors.• Boosted revenue by cross-selling products and services, contributing to promotion in less than 1 year.

• Hired, trained, and directed 12-15 employees by assessing qualifications, explaining processes, delegating tasks, and managing schedules, consistently exceeding customer service and sales goals.• Tracked inventory by anticipating needs and placing accurate orders to avoid supply shortages.• Monitored deliveries, deposits, and food safety by observing daily operations and procedures, confirming compliance with company standards.