Drove growth across key eCommerce accounts while working to streamline efficiencies and helped functions become more eCommerce conscious. • Managed and optimized all eCommerce product catalogs online for over 200 SKUs• Monitored online retailers and competitors to make educated account decisions and recommendations• Built actionable insights from data and analytics to convert into strategy• Drove excellence in execution, leveraging close collaborations with internal and external partners and detailed project management• Lead supply chain initiatives to maintain in-stock status on-site, planned for peak periods, and improved/eliminated charge backs• Implemented the use of Salsify (PIM/DAM), collecting all product data and digital assets, in order to enable the company to move quickly through product updates and launches.

Drove growth across key eCommerce accounts while working closely with a variety of other functions within the company, specifically Operations, in order to streamline and help functions become more eCommerce conscious. • Forecasted and communicated weekly volume to all stakeholders • Helped drive key activities of a cross-functional team to ensure deliverables, deadlines, and expectations of customers were met• Managed and optimized all eCommerce product catalogs online for over 200 SKUs, including a branding transition across over 150 SKUs• Worked cross-functionally to initiate and implement new procedures to conform to Amazon's standards and practices• Received, processed, and invoiced all orders for direct eCommerce customers

Supported the day to day activities of driving growth across key eCommerce accounts while working closely with a variety of other functions within the company.• Received, ensured on-time shipping, and invoiced all orders for direct eCommerce customers • Ensured product availability was communicated when necessary to keep accounts fully informed• Managed all eCommerce product catalogs online to ensure the company was represented accurately to optimize the consumer's experience with the brand• Ensured new products were listed as quickly as possible and were ready to be purchased upon launch• Communicated weekly volume forecasts to senior management and ensured the team was well informed of any changes in anticipated revenue• Supported the transition of eCommerce customers to EDI• Recorded and tracked trade spend details in trade tracker to ensure spending was accounted for and remained up to date for accurate financial reporting• Worked with supply chain and finance when necessary to respond to operations violations and charge backs to avoid unnecessary expenses• Ensured all requests for payment on programs was in accordance with contracts by account• Helped drive the key activities of the eCommerce cross-functional team to ensure everyone was clear on deliverables, deadlines, and that the expectations of customers were met• Supported system management for Amazon Vendor Central • Worked closely with the director of eCommerce to have all resources necessary to activate key growth strategies across each account• Planned and executed two trade shows a year

Served as the primary contact for distributors to ensure necessary product was stocked to support joint selling efforts.• Processed incoming orders both timely and accurately • Communicated verbally and in writing with customers regarding order and inventory status• Confirmed ordering requirement compliance for all North America based distributors and key retailers• Completed paperwork for USDA and CFIA to export shipments to Canada• Reconciled shipment transactions and troubleshoot inventory issues • Invoiced using QAD and Crystal reporting • Managed and reported details of unfilled items each day and week• Processed and communicated the Weekly Shipment Report on a daily basis • Worked with distributors, sales management, supply chain, distribution, and transportation management to ensure timely and accurate delivery of orders • Developed and fostered relationships with business partners both internally and externally to ensure the delivery of accurate and timely information to meet revenue objectives• Support system management for Amazon Vendor Central • Act as a cross-departmental communication portal between the warehouse, inventory control and Customer Development• Assist the sales team with questions• Plan and execute two trade shows a year

Supported Customer Development by processing incoming orders and performing other administrative duties as needed. • Processed incoming orders both timely and accurately • Reviewed information on purchase orders for completeness such as unit of measure configuration and pricing to identify potential issues • Partnered with the Customer Development Team to resolve missing information and/or make order changes • Supported clerical duties such as filing, faxing and scanning• Reconciled shipment transactions and troubleshooted inventory issues • Invoiced using QAD and Crystal reporting • Managed and reported details of unfilled items each day and week• Processed and communicated the Weekly Shipment Report on a daily basis • Monitored items on order each week to determine if they should transition to new items during reformulation• Created and managed a tracking system related to product transitions and collaborate with Customer Development to craft communication sent to distributors• Supported system management for Amazon Vendor Central • Acted as a cross-departmental communication portal between the warehouse, inventory control and Customer Development• Assisted the sales team with questions

Supported Corporate Executives with office management and administrative functions • Created and organized spreadsheets and presentations • Executed all sales attendance, performance, training and truck maintenance• Implemented a collection policy to reduce aged receivables by over 50%• Reduced customer complaints by 65% with consistent tracking of customer reports • Increased communication flow to customers by initiating conversation regarding challenges and collaborating towards a solution• Provided phone back-up for customers calling other office locations

Supported all front desk functions with an emphasis on process improvement and implementation • Supervised supply, storage, and accessibility of production materials• Generated and analyzed production reports for all laundry departments • Created tracking policies of wedding dresses to increase production by 35%• Implemented a new label system to increase organization, efficiencies and effectiveness in production • Coordinated and managed weekly work schedules • Enjoyed ace to face communication with customers and problem resolution