▪ Lead and coach scrum teams on Agile/Scrum process to actively promote prioritization, team readiness and commitment to the Sprint goal.▪ Responsible for definition, adoption and optimization of Agile framework, processes and practices.▪ Help to remove team impediments daily, to allow the team to deliver on their sprint goals.▪ Use empirical data to help the teams assess their team maturity, optimize scrum team velocity, and identify improvement opportunities to achieve higher levels of team performance.▪ Coach Product Owner on having a healthy product backlog and prioritization.▪ Identify skills and competencies of scrum team members and adjust accordingly to promote development and highly effective teams.

▪ Worked with Project Manager to develop team goals and delegated tasks to the appropriate team members.▪ Developed team schedules and assisted in the successful onboarding and training of team members.▪ Created and communicated a clear list of expectations and goals for team members to follow.▪ Offered emotional support to project team members and made people feel valued.▪ Maintained frequent communication to offer encouragement, amend tasks, and provide updates on goal progress.▪ Implemented incentives to keep the team motivated and focused on their daily tasks project goals.▪ Created a workspace that encouraged creativity and innovation to get the most out of the team.▪ Rewarded team members for their continued efforts and celebrated accomplishments.

▪ Effectively managed the day-to-day sensitive, high-risk reactive & proactive communications on Social networks.▪ Triage and delegate customer situations that require case management.▪ Analyzed digital product performance, tracked progress, and provided status reports to executives.▪ Pinpointed trends and recommend improvements to workflows/product and the day-to-day operations in general.▪ Kept up to date regarding workflow changes and complete cross-functional trainings in a timely manner.▪ Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.▪ Curated and segmented editorial content to increase platform growth.▪ Increased customer engagement through social media.

▪ Supported the CEO by managing emails, scheduling meetings, preparing documents, and coordinating travel and expense reports. ▪ Proactively handled administrative tasks to optimize the CEO's time and ensured smooth daily operations.▪ Assisted HR with recruitment, interview coordination, onboarding, and employee benefits inquiries.▪ Managed the office by organizing supplies, handling correspondence, and being the main contact for internal and external inquiries. ▪ Tracked and managed burndown metrics, velocity and task breakdown.▪ Provided support to team members, clients, and visitors, ensuring a professional and welcoming environment.▪ Fostered positive relationships with partners, business teams, and Scrum teams, to help remove impediments.▪ Maintained excellent communication regarding project/product status.