Teach individuals of various organization levels how to effectively use SurveyTracker to the full advantage to create, administer, receive and analyze results to achieve the highest possible outcomesConduct weekly web presentations via GoTo Meeting to entice prospects to purchase SurveyTrackerParticipate in private webinars that are client-centered and focus on specific company needsPerform conference calls to increase partnerships with clients and prospective firms. Liaison between TTI and Scantron’s (our business partner) Sales Representatives to help facilitate any questions concerning the product itself or what solution is right for the customerCreate instructional, marketing and “how-to” videos covering various aspects of surveys and reporting. Videos are presented in flash animation and include both text and voice-over instruction. Function as technical support specialist to provide customers with higher level of service, quicker response time, problem resolution and product satisfaction while augmenting internal technology department

Created, administered and managed employee and customer satisfaction, 360 degree feedback, conference and trade show evaluation, and various other surveys through the use of SurveyTracker softwareAnalyzed data and developed reports as simple as the overall findings or as complicated as multiple filtered reports; eliminated clients time by pointing out key findingsMaintained constant communication with clients to keep them informed on the status of their projectHave been granted security clearance to handle and manage Government information. Managed several IRS employee satisfaction surveys

Developed an improved process to track/manage Travel Voucher Program, increasing accountability and controlAssisted in operation of a Fifth Third Ground Breaking and Grand Opening; gained experience and knowledge of start-to-finish operations while contributing to seamless, successful eventsManaged timely, concise communication flow of campaign updates/reports to each bank and office manager; ensured they were fully informed and prepared with status reports; eliminated their work effort by summarizing salient pointsManaged interactions with multiple vendors regarding promotional items needed for various marketing events; minimized their touch point interactions while strengthening my own project management and communication skills Created news and press releases and several ads to promote Fifth Third Bank’s products and services; streamlined process using Microsoft Word, Excel, and Page Maker, and by using mail merges, various spreadsheets, etc.Assisted in all aspects of comprehensive marketing and public relations office for a $4.8 billion bank, expanding my understanding and knowledge of the marketing process