Handles a high volume of inquiries via phone providing answers to questions, resolving issues, and maintaining a positive customer experience. Possess excellent communication skills, patience, and a deep understanding of the company’s products and services. Duties include investigating and making decisions about incoming claims and resolving problems.

Provides effective feedback and guidance to its team. Manage knowledge transfer, material development and training delivery. Standardize training modules - ensuring alignment with new process releases. Collaborate with Quality team and management across sites to identify learning gaps and develop LEAN, solution oriented and measurable training.

Responsible for ensuring quality assurance and the production team meets scheduled goals. This entails a range of oversight of work including planning, scheduling, directing and executing production activities for maximum performance of projects. The role entails securing that inventory in master data is up to date. Utilize and generates report from SAP Business One in a daily basis.

Ensuring compliance with relevant regulations, compiling data from various samples, preparing reports, and performing clerical duties for quality control staff.

Maintaining the general manager's schedule, booking meetings and appointments, and serving as a gatekeeper, screening calls and prioritizing daily tasks and responsibilities.