Doggy Daycare & Boarding Facility

Customer facing leader in 12 Billion Dollar Company responsible for Field Operations and Customer Service for the Western half of the Unites States. My team successfully manages 300MM revenue from Fortune 100 customers. My Responsibilities Include:• Work with cross-functional teams to define and implement company wide customer service solutions addressing industry specific needs.• Define metrics tied to customer requirements to ensure success criteria are met both domestically and abroad. • Monitor new customer implementations/on-boarding to ensure accuracy from initial stages of discovery, solution design, testing, project go-live and on-going support and maintenance.• Meet budgets, forecasts and manage P&L responsibility of the operations.• Expert at building and maintain customer relationships at all levels in an organization.

• Acquired, implemented and managed new accounts: Ace Hardware, Do-It Best, True Value, Home Depot and The Container Store. • Managed all aspects of major strategic partnerships with Glidden Paint and Louisiana Pacific. Created and managed implementation plan including coordination with IT, Sales, Marketing, Manufacturing and Customer Service• Identified and communicated significant ROI opportunities with respect to proposed customer solutions • Launched internal lead generation program by hiring telemarketers to prequalify various sales opportunities

• Increased annual revenue 15% through increasing the penetration of existing accounts and the acquisition of new accounts.• Brought in 12 new customers in a one-year time period by aggressively pursuing opportunities identified through market research as viable prospects for software and services.• Increased Market Share by 8% by teaching sales reps how to analyze market data, identify competitive opportunities, negotiate contracts and win in competitive selling situations.• Coached and Mentored 5 sales reps in the delivery of professional selling skills and the use of marketing materials.

Increased sales of products and services in the telecommunications industry focusing on Internet start-ups.• Achieved 200% territory growth by creating effective bundled solutions that were sold through customers.• Worked with cross-functional team to develop end-to-end technology solutions incorporating Cisco System’sproducts and services.• Developed go-to-market strategies for Internet start-ups.• Conducted technology presentations to demonstrate the benefits of recommended solutions.

Joined this industry leader of document technologies, providing products and services that improve work processes and business results of clients. Quickly progressed during career with Xerox Corporation. Assumed responsibility training and mentoring for 60 sales representatives throughout the “agent channel” while maintaining individual sales quota.• Achieved double-digit territory growth every year by using a consultative major account management approach. Analyzed the flow of data and documentation (content management) throughout fortune 500 customers and proposing solutions that resulted in significant return on investments. Client list included Lucent Technologies, Bank One, Conseco Insurance Co., and RR Donnelley.• Increased Channel Sales by 9% by training 60 Xerox Agent Channel sales representatives on “high-end” printing solutions and changing compensation plan to encourage sales of larger equipment.• Worked with cross-functional team to develop end-to-end technology solutions incorporating Xerox software division, Xerox Business Solutions, and Xerox finishing partners.• Established facility-managed operations in large corporations.• Conducted technology presentations to demonstrate the benefits of recommended solutions.