Jennifer Jacoby Email and Phone Number

- Managed Enterprise and Mid-Market level accounts (B2B and B2C).- Engaged in strategic business conversations with each client and provided recommendations resulting in additional revenue. - Maintained and improved customer satisfaction in relation to the performance of the product and services provided.- Created and executed Strategic Success Plan driving adoption, renewal, advocacy, and expansion.- Quarterback for my client within my organization regarding communications, identifying client challenges, and escalation management.- Coordinated and delivered bi-annual or quarterly business reviews including software enhancements, opportunities for additional services, KPI criteria, and industry insights.- Collaborated and built strong relationships with internal and client cross-functional teams such as operations, support, product, and development ensuring service levels are met as well as identifying ways to optimize operational efficiency.- Proactively assessed and validated customer growth needs while identifying new opportunities for renewals.- Provided technical platform demos and developed training materials.- Coordinated, created, and delivered renewal proposals.- Provided leadership and mentorship with various internal team members to ensure the best business outcomes for my organization’s customers.

Nineteen years of experience in the incentive/loyalty industry. My responsibilities included the following:• Serve as the main client contact point for key clients• Partner with key clients and their management teams, interacting with customers and bringing value to the overall business relationship • Drive new business opportunities while providing business solutions for existing clients and prospective new clients• Author and maintain business documentation including contractual agreements, proposals, and program reviews• Analyze data using software tools such as Microsoft EXCEL or ACCESS, and Oracle/SQL• Create and provide annual business reviews for key accounts• Establish priorities and organize dedicated resources• Leader over a team supporting specific client accounts and programs• Coaching, mentoring, and training new and existing team members