Jennifer Jansen Macdermott Email & Phone Number

Palo Alto, California, United States

Sunnyvale, California, United States

• Managed day-to-day contract operations for HPE Services Flexible Support Services program, ensuring seamless execution.
• Led numerous process and tool enhancement projects throughout the year within Sales and Customer Operations, driving collaboration across global and regional teams encompassing Order Management, Contract Management.
• Provided subject matter expertise to drive improvements in processes and tools for new service introductions, resulting in heightened data accuracy, streamlined product launches, and faster contract registration.
• Contributed to the creation of software Business Requirement Documentation and Functional Design Specifications, meticulously assessing the impact of proposed changes on existing services and contract registration.
• Led user acceptance testing for significant projects in the HPE Flexible Support Services program, including mergers, acquisitions, and divestitures, ensuring timely business sign-offs.
• Acted as level 3 support for the Global Help Desk, adeptly resolving production escalations related to customer contract registration, ensuring operational continuity and customer satisfaction.Administrative Assistant:

Sunnyvale, California, United States

• Plan and coordinate 11-week summer swim season with 3 other swim clubs within Sunnyvale Swim League
• Manage and lead 20 youth-aged (13-18) coaches to smoothly implement swim program.
• Responsible for all admin related tasks and delegating duties to Lead and Assistant coaches as part of their development.
• Review and evaluate coaching staff’s performance and address any staff concerns.
• Plan and facilitate coach staff and training meetings.
• Train coaching staff to prepare them for swim practice/meets; off deck duties: shift scheduling, timesheets, swim evaluations, swim set creation, mentoring and team events.

• Fremont High School Athletic Boosters Board Member and Volunteer Coordinator
• Fairbrae Swim and Raquet Club, Board member for Manta Rays Summer Swim League
• After School Programs Chair and Drama Chair for Cumberland Elementary.
• Collaborated with school officials, vendors, and parents to bring new and exciting programs to the kids.
• Coordinated all registration activities and resolved any vendor or parent issues.
• Drama Chair/parent producer, worked directly with Starting Arts staff and 45 3rd-5th graders coordinating weekly rehearsals all the way through to opening night.