• Defining and delivering a Customer Experience survey program for home, pet and protection insurance products.• Providing regular and adhoc insights into consumer behaviour and customer experience. These insights shape both tactical and strategic decision making across product and distribution channels. • Effectively distil, summarise and communicate insights from across a range of primary and secondary research sources, highlighting implications for L&G home, pet and protection insurance products.• Driver analysis to understand root causes to poor customer experience, highlight actionable changes derived from the customer experience survey, compiled in to reports and presented to directors and managers to advise where L&G can improve customer experience.

Insurance for the direct consumer channel.Principle accountabilities: To develop and manage profitable marketing campaigns in line with business requirements and to meet gross written profit (GWP) and profitability targets. Support the delivery and the evolution of the consumer proposition. - Manage and implement promotional campaigns to achieve GWP, sales volume and cost per sale targets.- Work closely with Pricing, Group Marketing Database colleagues and appropriate external resource to develop target segment profiling, propensity and conversion models.- Working with agencies to prepare plans and campaign schedules across a wide variety of media including direct response TV, press and direct mail.- Co-ordinating the customer journey through online and offline channels, understanding the role of each type of media in the customer journey. - Manage the analysis of direct marketing campaigns and adjust plans accordingly.- Working closely with contact centres, Group Web Marketing and Database Marketing teams to develop and implement direct marketing campaigns and maximise business potential.- Support the management and evolution of the consumer proposition to ensure that it remains appealing, up to date and meaningful to target and existing customer groups.- Support the delivery of primary market research to validate channel proposition development. Ensure integration of customer issues into the product research programmes so they reflect and are supportive of the customer experience.- Briefing key stakeholders of forthcoming direct marketing activity including the co-ordination and delivery of call forecasting.- Provide support and direct marketing expertise to the business development team in order to help them develop compelling, measurable and profitable direct marketing campaigns.

Design and manufacture electronic components for a wide variety of markets such as mobile phones, digital radios and automotive.Principle accountabilities:- Promotion of semiconductor products using a co-ordinated marketing mix plan, cross selling across a range of application market sectors.- Promoting the company brand in line with organisational strategy and focus.- Regular e-newsletters to the external sales teams, distributors and representatives.- Online and offline direct mail to market and application focused markets. - Press releases and white paper articles for publication.- Creating, updating literature. - Database maintenance and growth.- Organising all aspects of an exhibition including co-ordinating conference papers and presentations, working demo units, e-direct mail invites, delegate contact collation and lead contact follow up marketing.

Inbound telecommunications provider for intelligent voice application services.

A software specialist providing employee assessment, tracking and testing tools to organisations which are subject to regulatory or compliance governance. www.calibrand.com

General administration duties for a coupon distribution company.