- Lowered learning management service ticket backlog by 70% creating a more efficient process and response time. Provide strategic leadership, people management and tactical input on planning and execution of corporate initiatives in the areas of process and learning management to improve company efficiency, regulatory compliance, profitability and stakeholder satisfaction.- Consulted on and supported training management initiatives for corporate, industry and clinical study requirements… Show more - Lowered learning management service ticket backlog by 70% creating a more efficient process and response time. Provide strategic leadership, people management and tactical input on planning and execution of corporate initiatives in the areas of process and learning management to improve company efficiency, regulatory compliance, profitability and stakeholder satisfaction.- Consulted on and supported training management initiatives for corporate, industry and clinical study requirements. - Created open communication lines with internal customers and stakeholders to proactively identify risks and gaps, design and implement sustainable solutions to resolve problems and prevent re-occurrence. - Led and supported a global cross-functional team, including a new team in Asia/Pacific. Show less

- Through the use of critical thinking, creative solutions and strategic leadership, guide a global team to analyze and improve the Learning Management, and curriculum development processes and provide training compliance audit support. - Through effective communication, guided and supported the implementation and integration of Cornerstone Learning Management and Veeva Vault for regulatory documents. Owned and achieved deliverables for assigned projects and programs according to the… Show more - Through the use of critical thinking, creative solutions and strategic leadership, guide a global team to analyze and improve the Learning Management, and curriculum development processes and provide training compliance audit support. - Through effective communication, guided and supported the implementation and integration of Cornerstone Learning Management and Veeva Vault for regulatory documents. Owned and achieved deliverables for assigned projects and programs according to the timeline, expectations, scope and budget.- Led the training and development team, modernized company e-learning, performing consultations, analytics, worked with subject matter experts releasing Policy, Regulatory, Corporate and Clinical training with cutting edge e-learning tools. Show less

- Led Instructional Design Team to create and release corporate and clinical training on-time with an over 90% compliance rate for 5 years. - Liaised with Subject Matter Experts and Instructional Design team to create and deploy training programs and curriculum throughout company. - Directed and oversaw multiple training projects concurrently and effectively met deployment requirements and timelines on all projects. - Managed and Guided team of Instructional Designers. Primary use… Show more - Led Instructional Design Team to create and release corporate and clinical training on-time with an over 90% compliance rate for 5 years. - Liaised with Subject Matter Experts and Instructional Design team to create and deploy training programs and curriculum throughout company. - Directed and oversaw multiple training projects concurrently and effectively met deployment requirements and timelines on all projects. - Managed and Guided team of Instructional Designers. Primary use of the ADDIE model and focusing of 'Learning as a Campaign'.- Proactively identified risks and issues and developed and implemented sustainable solutions to resolve them. Communicated changes to meet customer expectations. Effectively reviewed gaps and weaknesses in processes, problem solve and revise to prevent recurrence. Show less

- Managed and Maintained Microsoft Project Server (MSPS) for business operations use throughoutthe company of 4000. Built a global team to support clinical study teams with use of application.Consulted and advised on timeline solutions to meet client and regulatory requirements.

- Deployed, implemented and trained Microsoft Project Server (MSPS) for business operations usethroughout the operational teams and their support counter-parts within the company. Createdmanuals, quick reference guides and tutorials on application use for clinical trials and study timelines.

- Developed, managed and trained all requested Training Curriculums and Programs for specific departmental and study initiatives. Ensured that cross-functional teams remained within scope and focused on meeting required timelines to deploy training materials. Worked with Subject Matter Experts to create the materials for training on company and study team needs. Analyzed and reviewed training results and feedback for continuous improvement.

- Managed all aspects of new employee on-boarding training for all job roles globally.- Created, implemented and deployed first company e-learning training to all employee company laptops globally.

- MOUS Certified. Having a background as a science teacher, created a variety of manuals, quick reference guides, and tool kits. Developed and maintained job role curriculums, managed face-to-face trainings and assisted with creation and training for system implementations.