In my current role I support multiple brokerage teams covering national Student Housing and Mid-South Conventional Multifamily Investment Sales. I complete closing and due diligence processes including invoicing as well as facilitating document completion and accuracy. I also assist with marketing efforts, completing research requests, and internal reporting.

• Facilitated transaction processing and commission billing for a multimillion-dollar retail pipeline• Provided extensive revenue and work in progress reporting to operations, accounting, and brokerage teams• Developed enhanced process functions to improve efficiency and data sharing among stakeholders• Coordinated with national operations teams to ensure compliance and consistency across the organization

• Managed email marketing campaigns by updating distribution lists, editing template design, and tracking customer responses• Monitored deal progress through internal tracking, entering bids, calling buyers, and creating client reports• Assisted with copywriting, design, and vendor management as well as complete property, market, and tenant research for all marketing materials• Administrated executive calendars, travel arrangements, conference participation, client meetings, and licensure renewal• Completed executive expense reports, calculate commission amounts, and ensure documentation for payment is complete• Executed client events including reservation, staffing, menu planning, and invitations

• Processed product orders, coordinated shipping logistics, and managed manufacturer timelines to maintain e-commerce inventory levels in purchase orders totaling over $100,000 monthly• Trained and provided ongoing coaching for remote marketing and customer service team• Reduced componentry cost per item by developing long-term purchasing strategies based on sales and traffic data• Streamlined training process for new hires by creating standardized company procedures and documentation• Increased product visibility and e-commerce sales through keyword optimization and promotion application• Researched and developed new vendor relationships for product componentry to enhance product quality and reduce overall costs

• Managed shipping and logistics for customer orders and returns• Resolved customer service issues for end-users• Facilitated communication between vendors and catalog team

• Processed updates for corporate online banking services• Worked with internal and external customers to maintain accounts• Completed complex implementation of multiple product types• Adhered to bank and government policy regarding business accounts• Developed a training manual for new employees

• Completed opening stage mortgage loan processing• Met deadlines and processed time-sensitive documents• Compiled data reports for team projects

• Completed cash shipment and processing• Helped to train new employees• Met sales goals for customer accounts• Assisted customers with all banking transactions