Jennifer Kavanagh Email & Phone Number

Limerick, County Limerick, Ireland

County Limerick, Ireland

Leads the Virgin Media Customer Business Change team to deliver operational readiness for planned change cross Care and Sales Contact Centre working closely with PMOFocuses on creating and implementing Change management/business readiness plans that minimize risk/impact and maximize benefits for our customers

County Limerick, Ireland

Manages the Customer Gating process for Care/Sales functions including; Gating facilitation, Impact Assessments, Concepts and Registration tracking, Coordinating IA & Gating reporting in Programme Review BoardUsing Project Management and Change methodology and tools, ensure Care/Sales Readiness for Customer impacting planned change, as driven by PMO or functional leads

Virgin Media Ireland

• Represent Sales and Customer Loyalty Teams on intra and interdepartmental Project Teams as identified in the Sales & Marketing and PMO Roadmaps• Facilitate the definition of project scope, goals and deliverables• Define project tasks, develop project plans, manage project timelines and changes• Manage, motivate and develop project resource, providing direction and support to both internal and external resource as required to achieve successful project delivery and excellent quality of work• Manage and build relationships with 3rd party partners and act as point of escalation to resolve any queries/issues• Performance Management including coaching, guidance and development to ensure staff possess the knowledge and skills to perform at the highest levels