Jennifer Kelling Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

Bellevue, Washington, United States

- Oversee customer service department through order and time management- Report directly to company COO daily and lead monthly team meetings - Deliver consistent voice for the Coraggio brand through above and beyond professionalism and excellent customer service - Manage all customer and showroom sales inquiries via email and phone- Provide administrative and problem-solving assistance to sales representatives nationwide - Process, manage, and follow-up on all open, shipped, and cancelled orders to complete sales- Collaborate with Purchasing, Shipping, Executive departments to maintain a streamlined customer experience and efficient corporate processes- Provide extensive product and industry knowledge through strong communication skills

Downtown Seattle, Wa

- Served as a proactive mentor and problem solver to Management Team and Customer Associates- Helped maintain and create store initiatives and inspiration for the Apparel Team- Supported store productivity and efficiency by providing extraordinary customer service and developing well trained Customer Associates and MIT’s- Planned and executed educational, interactive, and motivational team meetings on a weekly basis- Collaborated with Apparel Department Manager and Merchandising Manager to create compelling and cohesive merchandising and outfitting consistent with story of the collection- Led team in opening and closing tasks to uphold sales floor standards, aesthetic, and cleanliness- Nurtured budding Senior Customer Associates into successful management level leadership

Downtown Seattle, Wa

- Maintained and developed sales goals and strategies for the hour/day/week- Managed team on multi-level sales floor throughout the day as MOD Manager on Duty- Helped maintain Home Team merchandising initiates and overall store aesthetic- Led team as expert in markdown planning, procedures, and merchandising- Promoted into a “keyed” MIT position by April 2017 and performed closing/opening manager duties

Downtown Seattle, Wa

- Supported new hires through development and mentorship- Acted as lead and expert throughout different store zones- Assisted in restocking, filling online and pick-up orders, and maintaining store procedures

Downtown Seattle, Wa

- Cultivated environment of genuine customer connection and above and beyond customer service- Fulfilled duties in different store zones (front zone, fitting room, cash wrap, etc.)- Determined customer needs and offered suggestions and alternatives- Helped to maintain organization, cleanliness, and restocking throughout store

University Village, Seattle, Wa

- Cultivated environment of genuine customer connection and above and beyond customer service- Fulfilled duties in different store zones (front zone, fitting room, cash wrap, etc.)- Determined customer needs and offered suggestions and alternatives- Helped to maintain organization, cleanliness, and restocking throughout store- Provided additional seasonal sales support during holiday and summer months

Pullman, Wa

Seattle, Washington, United States

Bellevue, Washington, United States

- Maintained cleanliness of cash wrap counter space and nearby accessories tables- Provided highest level of customer care synonymous with the Nordstrom Brand- Created a positive final impression through efficient and timely POS check out

Bachelor Of Arts In Apparel, Merchandising, Design And Textiles, Apparel Merchandising, Psychology Minor

Activities and Societies: Alpha Chi Omega Sorority, Sigma Alpha Pi National Society of Leadership and Success

London College Of Fashion, Fashion Business

Activities and Societies: SAI Study Abroad Fall 2015 SemesterLondon College of Fashion