Jennifer Kellner Email & Phone Number

Kohler, WI

Provide leadership, direction and support to the Customer Support Engineers

Manage all relationship and projects with largest Retail partner to reduce damages, defective and product returnsLed a cross functional team to reduce warranty including, Sales, Marketing, Engineering and ManufacturingImplemented Customer relation Management software to provide warranty savings of $250K

Kohler

Manage all shower door NPD, CPD and warranty reduction projectsReduced warranty(UFR) for Kohler Brand by 44% and Sterling Brand by 18% in 2006Reduced Warranty (% net sales) for Sterling Brand by 11%Implemented new credit policy for Home Depot & Lowes in ensure claim integrityEnhanced trouble shooting ability through Answer Center common solutions and.

Supervised 12 Quality Inspection AssociatesFacilitated FMEA throughout the divisionPrepared Qualification Plans for new products & process changesAssisted Hattiesburg with implementation of the Quality Web page, ISO 9000:2000 & Operation CertificationValue Improvement team participant and member

Implemented a Quality Web page for procedures and documents and trained the division.Coordinated the transition from ISO 9001:1994 to ISO 9001:2000.Trained the division on the 6-step Improvement process.Reviewed and approved engineering change requests.Coordinated the internal and external audits within the division.Evaluated Internal Corrective Actions.

Evaluated new machines' capability for acceptance.Trained 25 people in a new gage tracking system.Trained and implemented PPAP's (Production Part Approval Process) in the division.Coordinated the measuring of parts for reliability testing.Facilitated FMEA on new engine programs.Analyzed data for statistical process capability.

Conducted capability studies on machines prior to machine moves.Coordinated gage calibration system for over 9000 gages.Prepared Dimensional result sheets for machine acceptability.

Conducted capability studies, gage R&R, DOE's, and 8d's.Prepared, analyzed, and maintained inspection instruction sheets, testing specifications, SPC charts, Control Plans & FMEA's.Completed supplier sample submissions, Ford's COAs, & supplier dimensional certifications.Evaluated returns & assisted manufacturing in corrective actions.Assisted Purchasing in.

Masters, Business

Bachelor'S Degree, Computer Programming/Business Administration

Quality Technician Associate, Quality Technician