Jennifer Kennaugh Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Woodridge, Il

Follett provides universities, libraries, schools and school districts with a wide range of educational tools and services. Privately owned by Follett family with more than 2.7 billion in annual sales.Account Executive • Responsible for managing territory and achieving established sales targets by selling a growing product suite. • Increase client retention by driving sales with a customer service focus in order to exceed annuals sales target of $2M • Provide recommendations to connect the customer with the right product to increase sales

Midwest Region

A leading off-price apparel and home product retailer privately owned by Bain Capital with close to 4 billion in annual sales.Regional Sales/Customer Experience Trainer • Directed and trained staff at 29 stores in 3 states to increase sales growth and customer experience. • Trained and coached store management to drive increased sales performance levels; which contributed to comparative sales growth yearly of region with annual sales volume of $100M • Developed, implemented, and delivered sales and customer service strategies and training programs for 87 in-store merchandise executives to optimize performance of 2000+ associates • Inspired, instructed, and trained staff for improved service quality delivery which helped drive Region achievement of company’s 2nd highest customer service feedback ratings

Management company of multi-family, single family and senior properties with emphasis in providing high quality affordable housing for all sectors of the population. Sales and Customer Service Coordinator • Responsible for achieving optimum occupancy levels in a 264-unit apartment community through creative solutions and outreach strategies. • Consistently achieved 95-100% occupancy during tenure • Increased retention by promptly addressing customer concerns with effective problem solving and issue resolution

National department store chain acquired in 2005 by Federated Department Stores (now Macy’s Inc.); a publicly traded company with 13.3 billion in annual sales. Area Sales Manager (2003 - 2006) • Scheduled and oversaw training and coaching for 15 associates • Provided support to the sales teams, ensuring all sales and customer service objective were met with a $4M annual sales volume • Supported Human Resource department with applicant interviews in order to build store's staff of 150+ associates

• Trained and developed a team of 100+ sales/customer service associates in 43 branch stores to increase sales growth, customer satisfaction, and overall customer experience. • Managed, evaluated and delivered training needs of business with the focus of increasing annual comp sales and customer retention • Developed sales floor presentation procedures for region to ensure optimum customer service experience • Increased sales and customer satisfaction through successful merchandise assortment, allocation, and presentation in partnership with store management

• Evaluated and managed visual needs of 25+ departments • Created visual displays in 2 stores with an annual sales volume of $53M • Incorporated best practices from established corporate programs