Over 10 years of human resources, training and quality management experience, with a substantial focus on performance improvement, customer service and operational optimization. Experience includes call center, retail, and hospitality/gaming management. Enthusiastic presenter and true people-person who understands the value of FUN paired with respect amongst co-workers organization-wide. My goal is to fuel others with the energy I feel from them; I want to be part of a challenging, energetic work environment where our values are mutually beneficial.Specialties: Presentations, instructional design, corporate workshops, recruitment, employee training and development, coaching, performance and training analyses, call center associate development, adult learning strategies, organizational development and corporate change management