Jennifer Lancour Email and Phone Number

Expansive professional career has ranged from customer service to warehouse management and everything in between. High-achieving executive with over 20 years of diversified management experience in a variety of industries. Has held a wide array of leadership positions including Chief Experience Officer in the solar industry. Led teams to success as Process Manager, Director of Sales, and VP of Operations, just to name a few. Referred to as a business “paratrooper”, leading teams that are assembled to quickly fix issues/problems wherever they arise in an organization. Well-versed in evaluating current business conditions and devising forward-thinking plans to bring about needed change and keep companies agile in changing marketplaces. An enterprising professional who understands how to blend a unique leadership style with a demand for excellence, creating a collaborative environment conducive to consistently achieving exceptional and often historically high results. Worked with executive partners to develop and implement key initiatives, new strategies and policies to drive growth and achieve long-term business objectives. Led sales to exceed targets, significantly improved contact center performance and decreased delivery times. Directed HR overseeing systems, handling employee relations, ensuring compliance with regulations, assessing staffing needs, hiring employees, designing training programs, and developing compensation plans. In addition, conducted research on emerging trends to develop new products, services and strategies driving the implementation of new market expansion. Created and monitored promotional approaches to increase sales and profits. Experience in detailed assessment, development, skills training, educational development and implementation of programs spanning marketing, leadership training/mentoring/coaching, sales, customer service, information services, distribution, billing and claims.