Jennifer Lang is a Vice President, Business Systems and Operations at Grainger. She possess expertise in process improvement, change management, cross functional team leadership, erp, itil and 26 more skills. Colleagues describe her as "Jennifer is exceptional. From the very first day I met her, I knew it. Her customer focus, her natural instinct to hold herself and her team to the highest standards, and her ability to produce results all contribute to that assessment. She attracts and develops great team members. When she takes on an assignment, Jenn is constantly looking for opportunities for improvement, needing to understand not only what is happening, but why and how it could be better. Jenn is never reluctant to confront the truth or provide thoughtful, well reasoned feedback to anyone at any level. She is a great leader, a great mentor and coach, and a terrific team mate. In the most stress filled, high profiled crises, Jenn can assemble, organize and lead a diverse team, focus them on what needs to be done, and communicate to everyone the who, what, and by when list the team needs to be effective. In short, she delivers. Jennifer Lang is an outstanding addition to any team, period."