Jennifer Leduc Email and Phone Number

Supervising 25-30 employees in an operational environment to perform effectively to achieve our business goals.Assisting Supervisors to coordinate work activities to ensure production, quality assurance and turn-around time standards are being met.Working with Supervisors and Management to ensure that service level agreements are met always.Providing suggestions for process improvements either from self or on behalf of others.Working with the management team to implement new work procedures or policies.Assisting Supervisors with studies and standardized procedures to improve efficiency, and acting as liaison with our business excellence teams.Handling escalated client concerns and complaints and responding per the client contract and department procedures.Acting as a key point of contact for advice and coaching on-call management and all case management.Performing incoming call, outgoing call and email monitoring for accuracy and in conformance to the department quality and compliance standards.