CSAT, RAGG and NPS analysis. Enhancing customer experience Creating best practiceSupporting Head of in strategy planningGenerating service reports for customers

Full administrative support across the cleaning operation. Maternity cover contract.

Creation of the new Savills Reception Team across the multi-tenanted commercial properties in London. Growing the team from 30 to 100+ employees.14 direct employees covering holiday and sickness requirements. First point of contact for staffing coordination each dayCreation of the department standards and procedures Creation of "first impressions" customer service training plans for SavillsCreating SOP and best practicePresenting to the Board of Directors on progression of the service Creating brochures on service Attending tenders for new businessWorking with finance to create new quotesAttending sites to complete reception assessments - action any improvementsAttending RFM and BM meetings to discuss service issues and service updatesCreating branded uniform and reception suppliesCompleting HR forms and appraisals.

Soft service manager. Working within the facilities team in Amazon's Head Office. Management of the reception and post room team. Overseeing the restaurant and cleaning contracts ensuring they meet the required service levels.

Full management of hospitality area for the Boodle Hatfield Law Firm contract.

Serviced offices. Full management of the building, team and service to tenants.