Jennifer Leeper Henderson, Csp Email and Phone Number

(Ashton Staffing became Qualified Staffing in March 2017. Retained position in merge)Responsible for investigating and handling complex medical and/or loss of time workers compensation claims in Alabama, Georgia, Indiana, Mississippi, Michigan, North Carolina, Tennessee, Texas, Wisconsin, and Virginia. Determine compensability in accordance with applicable State Workers Compensation laws. • Responsible for processing all workers' compensation claims and monitors each for… Show more (Ashton Staffing became Qualified Staffing in March 2017. Retained position in merge)Responsible for investigating and handling complex medical and/or loss of time workers compensation claims in Alabama, Georgia, Indiana, Mississippi, Michigan, North Carolina, Tennessee, Texas, Wisconsin, and Virginia. Determine compensability in accordance with applicable State Workers Compensation laws. • Responsible for processing all workers' compensation claims and monitors each for completion.• Interact with injured employees to obtain information regarding injury, as well to ensure an understanding of workers' compensation process and requirements.• Reviews, examines, investigates, and analyzes workers' compensation claims to reduce costs.• Works with TPA and legal counsel and makes recommendations regarding settlement requests, increasing reserves, and resolving general issues with claims.• Fully investigates each claim for fraud and subrogation opportunities.• Coordinates light duty work after injury when employee is not released full duty by medical requirements.• Work with internal staff members to identify root cause of claims and implement proactive safety practices See less Show less

Responsible for investigating and handling complex medical and/or loss of time workers compensation claims in Alabama, Georgia, Mississippi, North Carolina, Tennessee, Texas, Virginia, and Wisconsin• Determine compensability in accordance with applicable State Workers Compensation laws. • Responsible for processing all workers' compensation claims and monitors each for completion.• Interact with injured employees to obtain information regarding injury, as well to… Show more Responsible for investigating and handling complex medical and/or loss of time workers compensation claims in Alabama, Georgia, Mississippi, North Carolina, Tennessee, Texas, Virginia, and Wisconsin• Determine compensability in accordance with applicable State Workers Compensation laws. • Responsible for processing all workers' compensation claims and monitors each for completion.• Interact with injured employees to obtain information regarding injury, as well to ensure an understanding of workers' compensation process and requirements.• Reviews, examines, investigates, and analyzes workers' compensation claims to reduce costs.• Work with TPA and legal counsel and makes recommendations regarding settlement requests, increasing reserves, and resolving general issues with claims.• Fully investigates each claim for fraud and subrogation opportunities.• Coordinates light duty work after injury when employee is not released full duty by medical requirements.• Work with internal staff members to identify root cause of claims and implement proactive safety practices Show less

Charged with overseeing multiple large accounts through centralized communication and coordination while maintaining decentralized, superior operational and service accountability. Responsibilities include the ability to establish and maintain strong business relationships at multiple levels within each major account. Served as a single point of contact for all client needs and expectations.• Maintained compliance with all company policies, procedures, deliverables and SLAs… Show more Charged with overseeing multiple large accounts through centralized communication and coordination while maintaining decentralized, superior operational and service accountability. Responsibilities include the ability to establish and maintain strong business relationships at multiple levels within each major account. Served as a single point of contact for all client needs and expectations.• Maintained compliance with all company policies, procedures, deliverables and SLAs • Forecasted trends in client and market situations, and develop associated plans and programs to meet needs and effect growth• Maintained and created service agreements, compliance documents, and client specific customized reports • Created, communicated, and developed strategic account plans for individual accounts• Problem solved and developed process improvement to increase customer satisfaction• Worked closely with all internal staff to reach KPI achievement and successful performance• Represented Ashton Staffing at important client company events and meetings• Monitored and communicated metrics and any data, budgets, or information relating to risk and profitability• Managed Third Party Vendor relationships and transactions• Demonstrated role model behaviors in ethics, integrity, and positively promote company culture• Maintained billing and resolved A/R issues to keep payment terms accurate and current Show less

• Responsible for staffing branch• Coordinated training of branch employees and associates• Managed branch staff and hold weekly staff meetings• Responsible for branch payroll• Responsible for management reporting regarding performance• Recruited, interviewed, evaluated and placed candidates• Managed advertising efforts for branch• Responsible for managing client contacts and customer service issues• Called on to act as calming intermediary between client… Show more • Responsible for staffing branch• Coordinated training of branch employees and associates• Managed branch staff and hold weekly staff meetings• Responsible for branch payroll• Responsible for management reporting regarding performance• Recruited, interviewed, evaluated and placed candidates• Managed advertising efforts for branch• Responsible for managing client contacts and customer service issues• Called on to act as calming intermediary between client andassociate/company• Responsible for maintaining confidentially of all corporate and branch business• Central point of contact for corporate communications• Responsible for keeping track of staff schedule, i.e., who is out and when• Worked closely with Director of Operations, Corporate Manager and Corporate Executive Assistant• Responsible for meeting financial goals of the branch• Responsible for managing sales efforts of the branch• Responsible for processing/follow up on branch unemployment claims• Responsible for workers’ compensation including, meeting associate at the doctor’s office, witness statements, investigation and follow up• Responsible for maintaining database / updating database• Pivotal in the support of the President’s efforts in corporate growth Show less