Client services lead for Manufacturer Learning Solutions (MLS) team. MLS market access and reimbursement training programs are customized to meet each client's specific business needs, leverage evidence-based learning strategies and adult learning principles, and are designed creatively to have a measurable impact and provide tangible benefits to client customer-facing teams.Manage training development process across internal team of subject matter experts, quality control, and graphic designers to develop and execute soft skills training and highly specialized health economics, market access, and reimbursement learning solutions training materials for field reimbursement, account executive, and home office teams. Manage content and logistics for new hire and ongoing sales training for Cencora’s global senior leadership team. Assist in development and delivery of capabilities presentations and proposals/scopes of work. Lead client meetings and own client communications. Monitor project budget and timelines. Last line of quality control for project deliverables. Organize and facilitate effective live and virtual training sessions. Chain-link current client business to new business.• Designed, developed, and continue to deliver well-received “Dealing with Difficult Clients” internal training session as part of Xcenda’s Client Management Training curriculum run annually• Brandon Hall Awards won by the MLS team in my tenure: 2023 Bronze Award in the best unique and innovative sales training category for The Buy and Bill and Specialty Product Acquisition and Implementation Training program; 2022 Silver Award in the Best Advance in Competencies and Skill Development category for the Executive Presence Workshop; 2018 Bronze Award in the Excellence in Technology category for Practice Land, an innovative digital learning experience that drives business results• Grew annual ad hoc budget of a small pharma client from $50K in 2017 to $471K in 2023 as sole account manager

Built rapport with key contacts as the day-to-day face of Xcenda with clients, acting as the first line contact to triage and respond to client needs. Analyzed, wrote, and presented competitive assignments. Conceived, wrote, and presented agency point of view and business building proposals. Participated in the development of and managed the process for marketing and business plans. Worked with clients to effectively manage accounts and associated projects. Served as client manager for the development and delivery of centrally driven material for business emphasis. Assisted the account team with client and internal review processes including medical/legal/regulatory review. Worked closely with Xcenda, client, and brand teams to execute deliverables. Worked with project managers and client to manage project/account budget. - Dedicated to Xcenda’s largest client in an Agency of Record role- Worked onsite with client at their office several days a week, integrated into client team- Participated in multiple product launches

Full-time onsite contractor serving as AstraZeneca (AZ) Diabetes Market Access Business Alignment Manager (BAM). BAM role with AZ responsibilities that included: Coordinated and ran weekly team meeting held live and via WebEx for Payer Marketing, Pull-Through, Contracting, and Payer Insights, bringing in guest presenters from all areas of AZ for valuable exchange of information. Coordinated and ran Contracting Team meetings for account discussions from internal contracting decision level, through Finance approval, Brand Marketing approval, and VP of US Diabetes approval. Led the development and execution of standard operating solutions within and across the sales team. Sat on several internal AZ committees as Payer Team representative, including 2016 Brand Planning Steering Committee, Cross Functional Thought Leader Team, Project Manager/Business Partner/Business Alignment Manager Team, and Ad Board and Congress Planning Team. Assisted in Organized Customer Group initiative development and implementation. Managed Diabetes Market Access SharePoint site, housing a repository of reports, resources, and internal documents, as well as a team calendar. Liaison for all communications pushed to the sales force, the Diabetes organization, and the Market Access & Patient Strategies (MAPS) group by completion of editorial review and submission to appropriate functions via AZ communications pathways. Based on internal AZ knowledge, proposed new business ideas that strategically aligned with Diabetes team needs, both within and outside of Payer Marketing. Utilized client entrenched role to make introductions between AZ colleagues and Xcenda colleagues to build agency relationships.- Posters developed for presentation at 2015 AstraZeneca International Payer Forum were awarded 1st and 2nd place prizes- Presented with an Xcenda MVP award in March 2015 by the VP of Payer Agency Services

Oversaw pharmaceutical managed care marketing projects across several clients from proposal through development, submission, and review. Company expert in client online submission processes. Submitted projects accurately and efficiently via client online portals, attended client medical/legal/regulatory review meetings and followed projects through client review process for approval. Attended client meetings and maintained client relationships. Created and sent contact reports; maintained and distributed internal and client status reports. Assisted with budget development and management across multiple projects and changes in scope. Established and updated timelines based on project deadlines and progress. Internal editor of all proposals, job content, and presentations. Conducted research and developed content. Coordinated content with internal medical writer, as well as authors and key opinion leaders. Worked with graphic designer from comp stages through final layout of print pieces. Conducted small- and large-scale outreach to physicians and managed care professionals to promote content and/or conduct market research for projects. Maintained and updated internal database used for small scale research. Worked with external list companies to conduct large-scale research using e-blasts or by obtaining mailing lists for print pieces. Coordinated calendars and scheduled market research interviews. Planed, organized, and staffed off-site meetings from ad boards to dinner presentations and conference symposia. Developed content and assisted with layout of new company website.

Provided support for Director of Admissions, generating weekly recruitment and other reports for the VP of Student Affairs. Assisted Director of Admissions with copy/layout of marketing publications. Maintained/updated Admissions and Registration Office website. Organized and facilitated Open Houses on two campuses. Maintained databases for prospective students and guidance counselors/administrators. Streamlined admit letter process from start to finish. Used new strategies to manage data more efficiently, allowing time for new projects. Took over development of Admissions pages for upgraded school website.

Designed and implemented six-week summer leadership, teambuilding, and training program for 30 kids aged 13-15. Recruited staff and maintained budget. Evolved counselor in training (CIT) program from a day camp troop for teens into a program that developed knowledgeable and trustworthy future counselors. Instituted application process for CIT program to ensure candidates were genuinely interested in learning how to work with children toward the goal of becoming camp counselors.

Grade-level technology lead and responsible for advanced math group in addition to regular classroom teaching. Created advanced math group lessons based on existing math curriculum, using puzzles and problem solving to encourage higher level thinking. Incorporated technology into the classroom via laptops and SMART Boards. Received Community Commendations in 2004, 2005, and 2006; nominated for Distinguished Professional Achievement Award in June 2005.