Dedicated Training Manager with over 10 years of experience in designing and implementing comprehensive training programs for sales and customer service, company initiatives and enterprise teams. Proven track record of boosting sales performance and cultivating superior customer service. Recognized for excellence in delivering a superb onboarding experience for new hires, as reflected in a 96% satisfaction rating on the enterprise-wide 30-day employee onboarding survey. Skilled in implementing ongoing training and development for tenured employees by providing engaging and impactful instructional content to enhance learning outcomes. Known for fostering a culture of continuous improvement and achieving outstanding results.

Results-driven Licensing Manager overseeing all aspects of licensing for the organization. Proven expertise in ensuring compliance and accuracy in licensing procedures. Led the development of standardized processes and successfully navigated through enterprise audits with top ratings. A strategic thinker who streamlined onboarding licensing timeframes, contributing to a significant increase in sales efficiency. Demonstrated ability to thrive in high-pressure environments while maintaining the highest standards of regulatory compliance.

Pioneered and managed the Specialty Call Unit at Ameriprise Auto & Home Insurance, strategically developing the team to test new and innovative approaches. Led a high-performing call center team, achieving exceptional results, successfully converting existing clients experiencing events which required a new policy at a rate exceeding 80%, demonstrating a commitment to excellence in customer service and profitability. Played a pivotal role in coaching and developing associates, fostering a culture of growth and efficiency. Additionally, spearheaded workforce planning for the Umbrella sector, ensuring optimal staffing levels for seamless operations. Thrived in a fast-paced environment, consistently achieving outstanding results while prioritizing top-notch customer experiences.

Senior Trainer with international experience. Specializing in developing and implementing training programs for domestic and international Client Service teams. Developed and facilitated training and assisted with implementation of telecom, employee management and launch strategies for call centers, in Gurugram and Mumbai, India, demonstrating expertise in cross-cultural training and communication. Specialized in instructional design, collaborating with stakeholders to create effective training modules. Provided leadership development training and successfully trained managers, directors, and VPs. Proven ability to adapt training strategies for diverse audiences and drive impactful learning outcomes.