With over 15 years of experience in sales order administration, account management, and customer service, I have developed a strong foundation in handling high-volume sales orders, driving operational excellence, and delivering exceptional client support.In my current role as an Order Management Specialist at PAR Technology, I manage a diverse range of responsibilities, including processing global software and hardware orders, optimizing workflows, and collaborating with cross-functional teams to enhance overall efficiency. My experience also includes managing end-to-end order processing for a billion-dollar cybersecurity portfolio at NetScout, where I consistently met critical deadlines while maintaining data accuracy and customer satisfaction.I am particularly skilled at building and maintaining strong relationships with internal and external stakeholders, resolving complex issues, and implementing process improvements that drive revenue growth and customer retention. My expertise in ERP systems such as NetSuite, Salesforce and Oracle, combined with my ability to generate detailed reports and streamline order management processes, positions me as a valuable asset to any organization looking to elevate its sales operations.