As a customer support associate, I provide excellent customer service to external customers, and corporate and field employees. I am focused on data integrity within payroll and onboarding functions.

I was asked to make a move to the Business Support Department, this was a lateral move within the company. My prior responsibilities that I was handling within the Product Site Support department have carried over. However, I also handle Merchant Accounts that process up to 1 million in revenue per year. My duties now include the following:-Merchant Integration (API Setup)-PayPay Payments Pro-PayPal Virtual Terminal-Advanced Checkout-Website Payments… Show more I was asked to make a move to the Business Support Department, this was a lateral move within the company. My prior responsibilities that I was handling within the Product Site Support department have carried over. However, I also handle Merchant Accounts that process up to 1 million in revenue per year. My duties now include the following:-Merchant Integration (API Setup)-PayPay Payments Pro-PayPal Virtual Terminal-Advanced Checkout-Website Payments Standard-PayPal Working Capital (General Information)-PayPal Disputes (General Information)-PayPal Credit (General Information)-PayPal Debit Card (General Information)-Work Incoming e-mails from customers-Assist teammates who need a second opinion or clarification Show less

In this department I began to deal with contacts regarding topics such as:-Marketing & Promotions-Shipping-Mobile Apps-PayPal Here-Pre-Paid Cards-Merchant Onboarding-Payment Solution Integration-PayPal Button Integration-Website Shopping Cart Integration-General Website Quesitons

Took phone calls for the Customer Service Department.I first started out taking a wide range of calls of all contact types for customers that reach out for simple solutions. After about 3 months I was asked to make a move to our Product Site Support Team. This is where I started to take customer contacts regarding our products and merchant related questions.

-I performed and directed overall restaurant management. -Directed staff to ensure that food safety, product preparation, and cleanliness standards were maintained. -Maintained standards of restaurant safety and security. -Recruited staff and oversaw training program. -I was responsible for inventory and money control systems and established inventory schedules. -I was responsible for local marketing initiatives. -Maintained business records. -Maintained cost of… Show more -I performed and directed overall restaurant management. -Directed staff to ensure that food safety, product preparation, and cleanliness standards were maintained. -Maintained standards of restaurant safety and security. -Recruited staff and oversaw training program. -I was responsible for inventory and money control systems and established inventory schedules. -I was responsible for local marketing initiatives. -Maintained business records. -Maintained cost of labor to sales -Generated weekly schedules for employees Show less