I was brought on board to manage and guide potential clients through the disability claims process. This included conducting inbound and outbound calls to provide information, assess eligibility, and offer support, ensuring clients understood their options. Additionally, I delivered exceptional customer service and converted leads into successful client engagements to drive enrollments in disability services.Key contributions during this tenure include:► I boosted sales by converting inbound calls into successful business opportunities using active listening and product recommendations. ► I increased conversion rates by assessing claimant eligibility and utilizing a custom approach to match solutions to individual needs.► I reduced claim denial rates by providing customers with clear guidance on submitting complete and accurate documentation.► I drove repeat business through premium-quality customer service, exceptional experience, and additional assistance. Also, I earned positive customer feedback and reviews for providing personalized follow-ups after claim resolutions and building client relations.► I expanded the customer base by conducting inbound and outbound sales calls to reach potential clients within designated segments. This resulted in generating interest in company services through value-driven pitches.► I minimized customer escalations by employing conflict resolution strategies during challenging calls and de-escalating situations.

I rejoined Manpower Inc. as a recruiter. This role involved managing the recruitment lifecycle and interviewing, recruiting, and onboarding to meet the organization's staffing needs. Handling and addressing payroll, invoicing, and unemployment claims issues, I improved employee retention and satisfaction metrics.Key contributions during this tenure include:► I improved candidate placement success rates by developing a robust network of industry contacts and leveraging professional associations. This enabled the agency to access top-tier talent across multiple sectors and deliver faster, high-quality placements.► I reduced the time-to-fill open positions by implementing a sourcing strategy and leveraging industry-specific talent pools, securing key talent through proactive outreach, personalized engagement, and effective recruitment campaigns.► I enhanced the candidate experience by streamlining the application and interview process and offering clear communication and timely feedback. This led to increased engagement and retention of high-caliber candidates throughout recruitment cycles.► I boosted agency visibility and credibility in niche industries by attending career fairs, networking events, and industry conferences, positioning the agency as the preferred recruitment partner for specialized and hard-to-fill roles through active engagement.

I was promoted to manage all aspects of branch operations, including recruitment, talent acquisition, staff development, client management, and sales generation. Providing strategic leadership, ongoing team training, and budget oversight, I optimized branch performance and drove efficiencies. Moreover, I developed marketing and sales strategies to expand the client base and promote agency services in the local market.Key achievements during this tenure include: ► I reduced staff turnover by fostering a supportive and engaging work environment, introducing professional development programs, and implementing recognition and reward systems that improved employee satisfaction and retention metrics.► I built strategic partnerships with key clients, enhancing the branch's market position, including negotiating mutually beneficial agreements, providing exceptional service, and delivering tailored solutions that addressed client-specific needs and requirements.► I enhanced the company's reputation within the community by organizing and participating in local events, initiating corporate social responsibility projects, and fostering solid relationships with community stakeholders, local businesses, and government entities.► I exceeded annual performance targets by motivating team members through personalized coaching and development plans. This involved driving continuous improvement, defining measurable goals, and fostering a culture of accountability within the branch.► I increased branch revenue significantly by developing and executing targeted marketing strategies, optimizing client outreach, and enhancing service offerings to meet market demands, resulting in a substantial rise in new client acquisitions and repeat business.

I was recruited to manage the end-to-end recruitment process, including interviewing, recruiting, and onboarding talent. Also, I generated and delivered progress reports to executive management, trained staff on customer relationship development, and improved employee retention by resolving payroll and administrative issues. Furthermore, I conducted training sessions to meet organizational staffing needs.Key contributions during this tenure include:► I secured high-demand talent for niche roles by expanding the agency’s candidate network, utilizing targeted outreach, social media platforms, and industry-specific job boards while fostering long-term relationships with key industry professionals.► I minimized recruitment costs for clients by identifying cost-effective hiring solutions, achieved through meticulous candidate pre-screening, detailed skill assessments, and strategic salary negotiations to ensure both value and quality in candidate placements.► I improved candidate satisfaction through personalized career guidance and feedback, addressing individual needs and preferences by conducting in-depth consultations, providing tailored job search strategies, and offering continuous support.

As an Advocate at Chautauqua County of Mental Health, I worked closely with families, teachers, counselors, and medical professionals to create a supportive environment for children. My focus was on identifying children's strengths and resources while emphasizing the importance of a strong family unit. I provided hands-on support to families, helping them navigate complex challenges and facilitating the reunification of families when necessary. By collaborating with schools and attending home visits, I ensured families received the guidance and services they needed to thrive.Key contributions include:► I championed initiatives to strengthen family dynamics through school sessions and home visits, ensuring children's well-being remained a priority.► I developed and launched a proactive school-based program designed to detect children at risk of placement, offering early intervention and support.►I successfully reunited families by fostering collaboration between parents, schools, and counselors, providing ongoing support and guidance.► I delivered personalized, effective services to a diverse range of families, adapting strategies to meet each family’s unique needs and challenges.