Jennifer Hickman Email and Phone Number

Collaborated regularly with customers to understand their needs and develop or recommend solutions.Created presentations outlining product features and benefits to internal stakeholders.Managed the installation, maintenance, and upgrade of revenue cycle related applications.Reviewed test script results for errors or anomalies that could affect application performance.Coordinated with vendors to ensure optimal configuration and performance of applications.Participated in regular meetings with senior management to provide progress updates on initiatives.Provided technical expertise in troubleshooting complex software issues or errors encountered.Developed system documentation and user guides to facilitate application training and support.Recruited, trained and supervised IT staff; Assigned and reviewed work of IT systems analysts.

Analyzed user requirements and created specifications for new software development projects.Evaluated vendor features to determine appropriateness for specific projects or initiatives.Deployed code updates following change management policies and procedures.Created test plans, conducted unit testing and integrated testing of system components.Investigated problems, identified root cause of issues, and provided production support for end-users.Documented processes and procedures related to applications usage and maintenance.

Provided prompt technical support to clients via telephone and email, resolving complex issues.Answered questions regarding software functionality and troubleshooting hardware problems.Created detailed documentation for all support related tasks including issue resolution steps.Analyzed data to identify trends or patterns that could indicate potential problems.

Digitally modeled and rendered 3D environments & products for marketing or entertainment purposes.Reviewed plans and specifications to recreate buildings and products for realistic visual representations.Edited images for maximum graphic quality utilizing Adobe Photoshop.Composited motion graphics videos using various software, including Adobe After Effects.Managed multiple project deadlines simultaneously.Coordinated with project manager to ensure timely submission of deliverables.

Managed digital database of construction drawings.Processed client requests to update blueprints per detailed addenda.Provided technical support to multiple customers simultaneously.

Posted Addenda, RFIs, & ASIs to paper drawing sets at jobsite offices.Uploaded change request documents to SharePoint sites.Took progress photos of construction sites.Completed punch list duties.