Senior Manager of a product, platform and program known as Western Digital University (WDU). WDU creates, hosts, and delivers unique product training eLearning resources for the extended enterprise, which includes: partners, retailers, distributors, value-added resellers, installers, and end customers (anyone who wants to learn more). I coach a team of instructional developers /designers and work with internal stakeholders, including: product SMEs from engineering, brand team leads, content solutions, and legal teams in the production of each eLearning resource(s). Primary creative content outputs include: include videos, and eLearning courses (using SCORM standards). • Administrator and architect of our LMS (Learning Management System) and delivery tools• Responsible for creating and testing a POC to deliver a new offer, “WDU e-Learning as-a-content-service”, which allows our team to easily share our eLearning as proxy files with our external partners/retailers into their own LMS. Currently onboarding additional clients.• Expertise in content strategy, SCORM, CMS management/workflow, LMS system design, content origination, content review, delivery and workflow processes, course construction and publishing/distribution, communications, and translations.• Experienced agile practitioner who understands the difference between coaching and managing professional staff. Dedicated to continuous growth and learning for myself and staff. • Administrative level user in Jira and Confluence tools. Experienced in building workflows, and processes to support individual teams’ needs.• Value-driven metrics are continuously reviewed, and reports given to internal stakeholders (as requested), and provided to executive leadership in the form of formal QBR metrics.

● Acted as ‘Team Agile Coach’ for IT, Marketing, HR, Legal, and Finance teams looking to incorporate agility principles into their workflows and processes.● Developed and facilitated leadership & team level learning events: Principles of Agility (The Why Change), Intro to Agility Practices (Scrum and Kanban / How-To Change recipes), value stream/optimizing end-to-end flow, trade-offs, scaling agile, adapting agile, writing problem statements, and use of supporting tools for tracking relevant data and metrics.● Conducted research on agility trends, teams, motivation, technologies, tools, and new strategies in today’s marketplace. Provided assessment, analysis, and recommendations.● Developed benchmarks for teams, made the work ‘visible’ and tracked progress.● Promoted agile engineering practices such as pair programming, mob programming, TDD, and refactoring.● Planned, coordinated, and facilitated big room planning / PI Planning Events.

● Responsible for organizational development and budgeting, integration and maintenance of marketing technologies and external websites, establishing and maintaining agency relationships, and managing teams composed of project managers and web authors. ● Managed a variety of projects including web team, translations, community engagement, technical publications, University, analytics, and marketing technology platforms projects across Western Digital’s portfolio of brands, including: HGST, WD, SanDisk & G-Tech.● Managed Web Project Managers’ Team responsible for day-to-day management of all Western Digital.com, all branded websites and portal projects.● Created and analyzed business requirements for integration of Marketing platforms and business processes and process improvement, while maintaining top level alignment.● Involved in the planning and execution of the annual budget and quarterly forecasts. ● Prepared and presented business assessments and recommendations to senior leadership and executive management.● Analyzed, planned, and supported Marketing Operations integration projects resulting from mergers and acquisitions.

● Worked with UI designers, developers, creative team marketing, communications leads and business stakeholders to direct and coordinate the delivery of web technologies / development projects for the HGST website and related portals.● Analyzed and evaluated business and user needs. Wrote detailed descriptions of user requirements and steps required to develop or modify marketing programs.● Documented existing processes and procedures. Drafted new business process and procedural documents as needed to support the business.

● Planned and tracked product production projects for the team. ● Coordinated activities between the R&D and Sales, Marketing, Field Applications/Sales Engineers, and Customer Technical Support teams. o SSD Products supported through PLC included: SAS, SATA, Embedded, PCIe/NVMe, and Software and Solutions. ● Used cross-functional communications and team management skills to resolve customer issues for Tier 1 Enterprise and OEM customers (Facebook, Dell | EMC, Huawei)● Managed SSD Technical Publications. Prioritized and scheduled product requests for new and revised technical publications for firmware release notes, product manuals, application notes, white papers, drivers, and compatibility lists. Distributed technical publications and marketing collateral material internally and externally using push-pull communications.● Coordinated and facilitated meetings, created agendas and tracked issues for the cross-functional SSD Product Planning Group (PPG). Supported maintenance of the company’s SSD Product Roadmap, associated product definitions, and capturing change requirements for HGST’s SSD product lines.

● Managed the Helpdesk administrations and multiple technicians which troubleshot Telecommunications, Conferencing services, Mobility/MDM management for 175+ devices, desktop PC support, printer/copier support, active directory, and licensing. ● IT vendor management, negotiated favorable terms, pricing and licensing agreements.● Facilitated creation of IT contracts, software licensing and support renewals. ● Ensured compliance with IT SOX controls and assisted with internal and external audit teams to gather evidence, policies, and procedures to prove evidence of SOX controls.● Planned and coordinated Lunch & Learns, IT online and in-person certification courses, and vendor training, concept, and planning meetings. ● Planned and coordinated team building events and departmental events which increased employee engagement.

Managed the Lock Desk and Shipping team. Improved business processes and worked with IT and Sales teams to fully redesign and rebrand company's website.Established mortgage products and pricing standards. Automated entire pricing process by creating and implementing new processes and software.

Supervised the lock desk within the secondary marketing department.

Managed the secondary marketing lock desk.