Jennifer Mayes Email and Phone Number

Supported 100 retail locations while working closely with retail leadership in consultation on labor relations, employee relations, employee development, statutory and policy compliance, investigations, planning, scheduling, risk assessment, tracking goals and reporting on status of goal focused activities.

Developed, presented and facilitated training webinars, workshops, classes, meetings, documentation and one-on-one sessions with executive leadership, field management and store-level associates related to policy, procedure, process and products.

Conducted enterprise-wide sales analysis, audits and reporting for executive leadership and retail management through SQL and Advanced Query Tool. Created and modified scripts as needed to pull data stored across multiple database structures. Lead CRM tool development, analysis, support and training for the entire enterprise. Conducted ongoing enhancement development, UAT and QA testing, bug reporting. Worked directly with developers to ensure design and functionality met business needs while… Show more Conducted enterprise-wide sales analysis, audits and reporting for executive leadership and retail management through SQL and Advanced Query Tool. Created and modified scripts as needed to pull data stored across multiple database structures. Lead CRM tool development, analysis, support and training for the entire enterprise. Conducted ongoing enhancement development, UAT and QA testing, bug reporting. Worked directly with developers to ensure design and functionality met business needs while easing the end-user experience on multiple retail tools including Clienteling and Web Finance (Capital One). Show less

Developed a team of sales professionals and a team culture that provided excellent employee and customer experiences which resulted in a $1.7MM growth in sales and a diverse team with improved employee retention.

Tested new products, processes and updates for architects working in Java, C+, C# and SQL. Provided training to QA and development team. Assured all QA processes ran as expected with troubleshooting as needed. Managed data entry team productivity and quality of work.