Jennifer Schultz Email & Phone Number

Saint Paul, MN, US

Minnesota, United States

• Reported to CTO of cloud SaaS ecommerce platform provider processing over $5B on-line transactions annually. Managed dev ops, commerce ecosystem integrations, quality, production support, and release processes through.
• Increased deployment cadence of monolithic ecommerce platform from monthly to weekly while also decreasing release-related incidents by incorporating agile methodologies and sprint environments.
• Decreased average resolution time from 8 days to 24 hours and production support team staffing requirements through new incident processes implementation.
• Reduced turnaround of new builds from 12+ hours to 30 minutes by automating build and deployment process for legacy commerce platform, removing dependency on IT resources and allowing for immediate validation of.
• Reduced annual costs for RESTful API integrations into third-party ecosystems by moving from model leveraging service integrators to bringing development in-house.
• Improved client support and sales activities by collaborating with Partner Enablement group to identify and close process and tool gaps for internal operations around API first strategy for enhanced client support.

• Implemented programs promoting sound engineering principles, including processes, communications, metrics, and accountabilities as head of Quality Assurance team consisting of 100 global FTEs and contractors..
• Increased scalability and reduced maintenance costs, migrating all business applications from 3 physical datacenters to AWS on time and with no major incidents.
• Transformed Quality Assurance by moving organization from manual testing to automation. Brought Java training resources onsite, onboarded experienced software engineers, and spearheaded team to implement automation.
• Increased automated suite from 300 tests to over 4K in 2 years. Reduced full regression suite execution and analysis timeframe while increasing tests.
• Improved collaboration and pushed testing upstream by partnering with development leaders to integrate Quality Engineers from department model to Engineering team model. Included training, documentation, and ongoing.
• Increased deployment cadence and reduced rollbacks through standardizing risk reduction practices and deployment processes and creating deployment matrix incentivizing teams to improve release success.

Minnetonka, Minnesota

• Partnered with product, clients, and technology leaders to drive joint execution of roadmaps delivering new functionality and onboarding / expanding clients. Responsibilities included planning and execution of test.
• Managed quality aspects of Microsoft dedicated team. Key member of the Microsoft store and Office 2010 launches.
• Conducted performance reviews, bi-weekly one-on-one meetings, and managed employee professional development plans
• Coached and mentored team to assist them in meeting both professional goals and company/department goals
• Extensive time spent working directly with Digital River’s largest clients, including: delivery of formal master test plans for client review and acceptance, defect triage, scheduled reporting of test status, and.
• Assisted in companywide initiatives including providing requirements for and testing an escalation tool, integrations within SAP, and ALM configurations.

Eden Prairie, Minnesota

• Lead a QA team dedicated to Digital River’s largest client, Symantec, as well as the primary commerce platform.
• Provided estimates and staffing assessments for large scale projects
• Established a suite of metrics to aid in quantifying coverage, defect density, defect removal efficiency, and turn time for both internal and external audiences. Using those metrics, worked with teams upstream to.
• Delivered timely, concise, and objective status reports of individual testing responsibilities as well as those of the QA team
• Assisted team in becoming a stronger entity by achieving a healthy balance through better planning/prioritization and more efficient execution of tests and other tasks.

Eden Prairie, Minnesota

• Developed and executed manual test plans/cases based on supplied requirements and decompose business requirements.
• Reviewed functional and business requirements to determine test approach. Provided feedback on missed or unclear requirements to ensure project met stakeholder needs.
• Tested functionality and usability of dozens of e-commerce sites spanning over two commerce engines.
• Trained and mentored new hires, also provided feedback during test case reviews all levels of test engineers.
• Managed multiple, competing priorities to ensure projects were delivered within committed timelines.
• Attended multiple International Institute for Software Testing and SQL training courses to improve technical and test approach skillset. Later provided training to team in some of the subject areas.

• Met or exceeded all required metrics for average speed of answer, call length, and contact quality.
• Assisted customers via phone and email with order, refund, and download inquiries for purchases made on several different commerce engines and client stores.
• Able to think quickly and successfully handle challenging customers, including escalations from other customer service representatives.
• Researched ongoing customer issues via previous contacts, knowledge base tools, and web forums to ensure customer issues were successfully and completely resolved.
• Worked with clients and shipping agencies on behalf of customers to ensure their needs were met.