Jennifer Macarthur Email & Phone Number

Fredericton, New Brunswick, Canada

I am responsible for being an expert on the Cvent Event platform and supporting clients and other Client Services department to provide a best-in-class customer service experience. I will act as a product expert during strategic event set ups, the implementation of new features, training on new and existing features, ongoing troubleshooting, implementation of Cvent data into other CRMs and using single sign-on and other strategic needs. In addition to being a product expert, I am the technical support resource for success teams on calls with clients.During my time at Cvent I have demonstrate deep product knowledge and understanding of the Cvent platform when assisting colleagues and clients both on the phone and via email. I will assist in configuring and troubleshooting all types of events in the Cvent platform, including in-person, virtual, and hybrid, based on the client's needs and requirements. I have gather client requests for future releases of the product and collaborate with the technology team on customer needs for enhancements. I have also collaborate with the Technology team when new functionality is introduced and assist clients in the onboarding phase with added features or products, implementing them in their accounts and understanding their needs. I will collaborate with the Content team to develop and enhance knowledge base articles and client-facing documentation, and train the Client Success team on new advanced functionality.

Fredericton, New Brunswick, Canada

As a Condominium Manager, I was responsible for overseeing the daily operations of five condominium corporations and one townhouse corporation. My main goal was to ensure a safe and comfortable environment for residents, as well as advocating for the needs of building owners to the Board of Directors.My duties included managing the general operations of the property, including finance and budgeting, asset management and maintenance, marketing and leasing, and ensuring compliance with all applicable policies and regulations. I also presented monthly management reports to the Board of Directors and other various audiences, responded to and resolved owner and resident concerns, and developed annual operating budgets and forecasts for each corporation.I was responsible for monitoring account payable, purchase orders, cheques, and invoices for all corporations and preparing Year-End review packages for the accountants to complete the yearly financial engagement review.To be successful in this role, I had a strong track record in property management and was able to develop strong relationships with all stakeholders. I had excellent communication and leadership skills, with the ability to manage and motivate a team. Experience with finance and budgeting, as well as strong problem-solving skills, were a must. Overall, I was a proactive and customer-service oriented individual who was committed to delivering high-quality results.

Fredericton, New Brunswick, Canada

As an Administrative Coordinator, I was responsible for forming the first contact with clients and maintaining records about clients and vehicle information. I corresponded with external and internal concerns and managed the office environment by filing electronic and physical documents for all departments and maintaining office supplies for the dealership, including price comparison.I updated the training checklist for the administrative coordinator role and made changes to processes to make them more effective and standardized according to the company's policy and procedures manual. I maintained and expanded the electric key record system for all vehicles for sale, implementing the system at two other dealerships in Fredericton and Saint John locations. I also created a master inventory for all dealerships for the management team.I organized and maintained electronic and manual filing systems in the software, spreadsheets, and databases, and was responsible for daily account receivable for both the sales and service departments. I also tracked data for employee attendance, internal accountable receivable from employees, and sales details.

Victoria, British Columbia, Canada

As a Front Desk Manager, I was responsible for day-to-day hotel operations, including guest and valet services. I maintained a high level of customer satisfaction and addressed any guests with concerns during or after their visit. I also managed and maintained a front of house team of 15+ staff and guests in the hotel.I researched and implemented a new electronic tracking system for all lost-and-found items in the hotel for guests, and monitored and tracked all data entry from employees and shipping requests. I confirmed payments, reviewed invoices and resolved billing issues, as well as reviewed daily revenue and the general ledger.My responsibilities included preparing the weekly schedule, payroll, training and coaching of supervisors and employees, and completing administrative duties such as maintaining multiple cash floats, deposits, customer reviews, and processing commissions.

Halifax, Nova Scotia, Canada

As a Sales Manager, I negotiated business within parameters and processes to achieve outlined sales targets for two hotels (Hilton Garden Inn and Holiday Inn Express). I promoted positive customer relationships and repeat business, as well as ensured timely responses to all inquiries.I oversaw the accounting and bookkeeping needs of the hotels, developed invoices, and managed accounts receivable. I tracked all payments and outstanding invoices and resolved billing issues. I paid excellent attention to detail when reviewing various types of client requests and financial reports, quickly identifying any irregularities and inconsistencies before resolving them on different software systems.I prepared weekly, monthly, quarterly, and annual reports as required of sales activities, revenue, and contracts.

Halifax, Nova Scotia, Canada

As a Front Desk Supervisor at a hotel, I am responsible for overseeing the front desk team and ensuring excellent customer service to all guests. I handle check-ins and check-outs, resolve any issues that may arise, and assist with any special requests. I also maintain accurate records and handle all financial transactions. I ensure that the front desk area is well-organized and runs smoothly, and I train and mentor front desk team members as needed. I work closely with other departments to ensure that guests have a positive experience at our hotel. I possess strong communication and leadership skills, with the ability to work well under pressure. I am committed to delivering top-notch customer service and creating a welcoming atmosphere for all guests.