Jennifer Maceachern Email & Phone Number

Greater Chicago Area

• Responsible for analyzing current company needs and designs, executes and manages English & Communication programs accordingly. Leads the English Training Department and is responsible for employee development and coordination with Project Managing Officers.• Coordinates Organizational training plans for entire China operations (400+headcount). Collaborates with Project Managers and HR to facilitate meeting organizational goals and individual professional needs. Delivers Communication and Management trainings to Team Leads, Delivery Managers and Project Managers on a regular basis. • Supports all projects with customized trainings to improve local engineer’s understanding of domain knowledge, demo delivery and onsite interactions. Consults in developing client’s technical training material for both their onshore and offshore teams. • Communicates with all departments and Project Managers to ensure their communication needs with their clients are met. Assists in editing emails, reports and presentations directed to promote company’s professional image with potential and existing clients.• Chief Editor of Objectiva’s Daily English Byte, an internal and external app that provides internal and external audiences daily communication tips for the professional setting. Responsibilities include writing and publishing for audiences through WordPress (HTML) on various platforms (iOS, Android, Windows) and WeChat, China’s leading messaging app.

• Hand-picked training specialist for $20 million account – Jackson National Life.• Developed customized cultural and English language training programs designed to accommodate a client’s first time in outsourcing.• Responsible for entire Cultural, English language and Communication training to help trouble-shoot roadblocks in the client’s project plan.• Assisted in improving local engineer’s performance to meet with international clients’ standards.• Recognized for positively handling high pressure situations with professionalism.

• Lead consultant to 600+ employees providing guidance in the areas of Western client satisfaction and successful communications.• Developed a customized cultural and English language training program designed to reduce project cycle times and drive repeat business.• Screened new employee candidates for likelihood of successful interaction with current and future client base.• Provided employee coaching for visa and off-site client interviews.• Recognized for outstanding performance and promoted twice.