Jennifer Macke Email and Phone Number

• Managed the schedule, budget, and installation of a new Point of Sale system in 359 stores. • Maintain communication with Store Operations/Construction teams to take the store opening/renovation/closing critical path and plan out the resources, tasks and schedule for all IT tasks needed for successful store openings/renovations/closings; this includes the allocation and scheduling of both internal and external resources• Ensure that all aspects of the technical solution are procured, configured, shipped, installed and tested according to the project schedule/critical path• Document all project issues, keeping the appropriate stakeholders informed of the project status• Create Purchase Orders based on requests from IT managers/supervisors• Work with Accounting department to ensure all Purchase Orders are current and invoices are processed correctly and efficiently• Work with Purchasing department to modify Purchase Orders as necessary• Work with external IT inventory vendors and IT Engineering to ensure proper level of equipment inventories are maintained• Lead other infrastructure and IT projects as assigned by management

• Project manager for enterprise-level programs providing logistics and implementation of network and retail equipment, which powers Spectrum mobile sales. • Responsible for collecting requirements, creating project plans, and coordinating cross-functional teams.• Escalating risks and solutions to leadership when presented.• Leading project kickoffs and follow-ups with stakeholders.• Coordinated and tracked the shipping and delivery of 3,300 new Lane 8000 payment terminals for Spectrum Mobile Stores in 2 months.

• Manage day-to-day operational aspects of a project and scope. • Identify, resolve, and track project issues, status, and budgets.• Schedule and coordinate all IT-related activities for openings and closings of over 100 retail store projects.• Worked with project team to streamline IT process for the closing of a retail store and created documentations outlining the process. • Created documentation for vendors, store teams, and district managers outlining the process for remodeling or relocating stores. • Build and maintain strong relationships with 3rd party vendors and internal teams associated with various projects.• Enforce quality standards for project delivery and project documentation related to store openings and other projects as assigned.• Work with internal teams to improve store fixture designs, processes, and communications• Visit sites to facilitate and/or validate store build-outs process and make recommendations on the process as needed.• Partnered with global vendors to order and ship hardware needed for installation of new retail stores in the United Kingdom.

•Gathered and documented project requirements.•Tracked and reported project status and outstanding items.•Identified project/production issues and escalated to avoid project delays.•Scheduled meetings/reviews and followed up on assigned actions.•Updated documents, reports, and/or group information, whether posted online or within shared folders.•Served as point of contact for project information and updates.•Coordinated team meetings.

•Responsible for adding new or returning Tax Form client data to the Equifax database, generating revenue for the Tax Form service. •Collaborated with 37 clients to implement the printing and distribution of the Affordable Care Acts 1095C form to over 116,713 employees.•Communicates the value of services to clients through a high level of understanding of Tax Form Management services and the available configuration options •Advises management of customer acceptance of existing or proposed products and services •Make recommendations on enhancements or new services based upon client input•Carries the ultimate responsibility for the success of a client’s implementation while operating in a cohesive team environment.•Partners with the Operations department, Product Management team, and Product Development department for technical matters and problem resolution of any client issues

•Gathered and documented project requirements.•Tracked and reported project status and outstanding items.•Identified project/production issues and escalated to avoid project delays.•Scheduled meetings/reviews and followed up on assigned actions.•Updated documents, reports, and/or group information, whether posted online or within shared folders.•Served as point of contact for project information and updates.•Provided administrative support.•Coordinated team meetings.•Coordinated activities in support of a manager and department.•Capture meeting minutes.•Responsible for maintaining project financials of $2.5 million.

•Managed project to migrate over 21,000 documents from SharePoint 2003 to SharePoint 2010•Assist Project Mangers with compiling and maintaining monthly reports for seven different managers in various locations both in the United States and internationally •Manage a quarterly process to update the RX drug severity used to determine bindablity of life insurance policies•Handle the requests of seven Project Managers asking for help with different tasks at the same time •Partner with the United States underwriting team to update the e-underwriting application as needed•Ensure Project Managers are in compliance with required forms•Create project status report advising project sponsors of the budget, milestones, schedule and tasks of projects•Tracking project data such as client, statement of work data, and milestones•Managing process to update client data quarterly working with several different members of the department•Aid Executive Assistant with compiling presentation for monthly department meeting

•Maintain weekly software updates on fifteen computers. •Coordinate various events held at the library (scheduling meeting room, setting up computer and LCD projector for facilitator), and update computer screensavers with flyers on upcoming events.•Assisted patrons in locating materials that they seek by determining patrons needs and deciding what information best fulfills those needs. Provided assistance in the search for materials.

• Managed up to eight projects simultaneously through various stages• Utilized focus groups with call center end users to determine needs of customer. Used information to create workflows of the current/proposed process and in constructing business requirements• Partnered with the training organization in creation of training materials for the rollout of project implementations • Coordinated and participated in testing phase of new applications• As process owner of a call center back office, staff for 21 employees, analyzed current procedures, identified issues and implemented solutions• Pulled raw data into Excel, created pivot tables, then transferred data into graphs in PowerPoint to regularly provide project data to management• Tracked project in Excel, created timelines in Visio to provide to sponsors, and scheduled tasks that needed to be completed each week• Initiated effort to include electronic signature on forms used by the business to eliminate redundancies and allow for faster turnaround to customers• Managed staff members needed to handle additional responsibilities while maintaining current workload• Partnered with various groups in the organization to redistribute document printing from a central factory instead of locally printing to eliminate redundancies• Successfully completed and implemented an application utilized for submitting customer leads

• Managed 17 employees virtually who were responsible for the creation and maintenance of databases, tracking, and reporting tools, websites forms, and other web applications• Supervised 11 Developers and 2 Project Managers on various application projects through all phases of project development• Identified inefficiencies in business process and was able to implement changes for a savings of $120,000• Attended sponsor meetings with Project Managers and Developers to gain an understanding of projects and sponsor requirements, and made recommendations to the Project Managers on how to approach the project • Partnered with other departments to improve inefficiencies by redistribute work to correct groups in the company• Responsible for a budget of $103,000 for travel, training, and hardware/software• Supervised and motivated up to 14 call center Property and Casualty insurance representatives in providing timely, accurate, and responsive guidance to policyholders• Assisted the call center in meeting objectives such as service level by monitoring agent activity on a real time and daily basis• Participated in interviewing and hiring of additional call center staff• Worked with project team in the development and implementation of several projects in the call center such as shift bidding and opening the sites on Sunday Supervisor of the Year : 2000 and 2005Supervisor of the Year Runner Up: 2003

•Provided timely, accurate and responsive information and service to policyholders and agents for a variety of Personal Lines products, plans and programs. •Assumed responsibility for decisions and tasks with customer’s insurance inquiries and requests. Counseled customers on their Personal Lines policiesHandled incoming calls in a call center