As the first Manager of Learning and Development at USA for UNHCR, I have spearheaded the development of programmatic infrastructure to enhance learning and organizational growth. My key responsibilities include:Strategic L&D Leadership: Drafted standard operating procedures, developed equitable funds allocation parameters, and stewarded key policies that support the organization’s long-term learning initiatives.Onboarding & Employee Development: Elevated the new employee onboarding experience by collaborating with business units to assess training needs and implement a structured and comprehensive onboarding program.Training Cycle Management: Led all aspects of the training cycle, including needs assessments, vendor selection, program delivery, and post-training evaluations, driving continuous learning and improvement.Bespoke Training Programs: Certified DiSC trainer, responsible for designing and delivering customized DiSC and team/leadership trainings. These sessions received highly positive feedback (4.8/5.0), fostering improved team dynamics and leadership capabilities.Intern Development: Designed and facilitated specialized training programs for interns, including career development sessions and an introduction to Learning and Development practices.Engagement & Policy Implementation: Hosted several "Ask Me Anything" sessions to socialize and increase engagement with new policies, driving organizational alignment.Curriculum Design: Authored a six-session curriculum on performance management, emphasizing evidence-based practices in feedback delivery, goal setting, and navigating challenging conversations.Systems Training: Developed educational resources to facilitate the adoption of new Benefits Admin and payroll systems, enhancing the overall employee experience.I am passionate about driving learning initiatives that empower staff at all levels and foster an inclusive, performance-driven culture.

As the founder of MacMillan Consulting, I am recognized globally as one of the premier performance communications coaches, working with an elite clientele that includes politicians, authors, media personalities, professional athletes, Olympians, non-profit advocates, surgeons, pilots, and more. I specialize in helping high-achieving professionals bring greater clarity and impact to both the development and performance of their original intellectual property.Expert Performance Coaching: Leveraging over 20 years of professional experience as an actor, director, improviser, public speaker, and theater educator, I create a dynamic and motivating studio atmosphere that produces immediate, tangible results.Holistic Communication Strategy: Unique in my approach, I assist clients with both the crafting of their content—whether it's speechwriting, curriculum design, or intellectual property development—and its delivery, ensuring a powerful balance between education and entertainment.Coaching Global Thought Leaders: I work with global leaders in communications, creativity, and performance to refine their message and elevate their impact across industries.Comprehensive Branding & Strategy: Provide end-to-end brand and communication strategies for individuals, organizations, and programs. This includes media training, performance technique, research, creative direction, marketing, and special event production.Strategic Storytelling: Whether it’s developing a communications strategy or ensuring seamless on-brand messaging, MacMillan Consulting offers world-class solutions for delivering impactful and effective communication.

Comprehensive L&D Cycle Management: Led all aspects of the Learning and Development cycle, including needs assessments, impact evaluations, curriculum design, and training delivery.Subject Matter Expertise Development: Conducted in-depth research and maintained expertise on a range of complex, data-driven, and evolving topics to ensure content relevance and accuracy.High-Impact Learning Materials: Crafted and maintained impactful learning and marketing materials, such as flyers, newsletters, brochures, infographics, and comprehensive training documents to support various initiatives.Adult Learning & Communication Theories: Applied best practices in adult learning and communication theory to ensure effective knowledge transfer and retention.Technology & LMS Integration: Utilized learning management systems (LMS) and other technologies to enhance participant engagement and track learning outcomes.Analytical Training Guidance: Guided training participants through using analytical techniques to identify root causes, evaluate training needs, and recommend improvements for technical training programs and projects.Leadership & Specialized Training: Certified Community Health Worker (CHW) Master Trainer; led educational initiatives on Narcan and designed Covid-19 vaccination presentations for school district leaders and families.Recognition & Specialization: Honored with an honorable mention for poster contributions on department training efforts and recognized as the resident specialist in public health topics, including Policy, Systems, and Environmental approaches.

In this role, I managed the patient experience and service recovery team, overseeing investigations and ensuring positive resolutions across 47 medical office locations. I led initiatives to improve both staff performance and patient satisfaction, driving impactful changes in multiple programs and training experiences.Team Leadership & Service Recovery: Managed a dedicated team responsible for patient experience and service recovery, conducting investigations and resolving issues across a large network of medical offices.New Employee Orientation: Reconceptualized and delivered bi-weekly new employee orientation programs, integrating key organizational values and best practices to enhance the onboarding process.Management Training Academy: Conceptualized and facilitated an immersive weekly Management Level Training Academy, which fostered high-level discourse and skill development for leaders.Preceptor Program Revitalization: Reinvigorated the Preceptor Program, significantly increasing visibility, engagement, and effectiveness among staff and managers.Mental Health & Crisis Training: Identified "just in time" training needs and brought in external subject matter experts at no cost to deliver Mental Health First Aid and De-escalation Techniques training for practice managers, enhancing their skills in real-time, high-pressure situations.Community Engagement & Fundraising: Represented the organization at community events and programmatic fundraisers, building relationships and driving engagement with key stakeholders.This role enabled me to lead cross-functional initiatives and improve both patient care and staff performance across a complex healthcare network.

In my role as Dean of Students and Lead Performance Faculty at Heroic Public Speaking, I led the charge in cultivating a collaborative, socially engaging environment while responding to student needs with warmth and urgency. My work focused on elevating the performance and communication skills of adults, combining innovative curriculum design with a personalized coaching approach.Curriculum Design & Delivery: Crafted and delivered original courses on storytelling, improvisation, and incorporating theatrical techniques into public speaking. Demonstrated expertise in designing digital content for online learning and creating engaging material for virtual audiences.One-on-One Coaching & Mentorship: Conducted countless one-on-one coaching sessions to enhance the communication and performance skills of professional communicators. Earned outstanding instructional feedback, with an average rating of 9.6/10 across all courses.Instructional Leadership: Facilitated professional development sessions for teaching fellows, ensuring high-quality instruction and continuous improvement across the organization.Student Satisfaction & Retention: Substantially increased student satisfaction and retention rates through targeted social-emotional learning initiatives and the development of an active alumni community.Digital Education Expertise: Created intellectual property and curriculum focused on best practices for digital education and performance, adapting traditional teaching methods to suit virtual environments.

At the Penn Center for Educational Leadership, I provided seamless administrative and executive support, driving impactful equity leadership programming and high-level collaborations across six consortia and four states.Equity Leadership Support: Supported programming designed to promote equity leadership, serving as a liaison for hundreds of school district leaders, international partners, and thought leaders globally.Marketing & Communications Strategy: Developed an annual programmatic marketing and communications strategy, reinvigorating the department's web presence, improving data gathering procedures, and increasing audience engagement through digital platforms.Podcast Production: Produced, hosted, and disseminated Get Schooled: The Penn Ed Equity Podcast, leveraging research, writing, and public speaking skills to amplify key equity discussions.Event Planning & Execution: Planned and executed large-scale events, including bi-weekly department events, an annual multi-day conference for over 500 student leaders, the annual Educators of Color Recruitment Fair, and various workshops and speaking engagements.Content Creation & Digital Engagement: Crafted all departmental written materials for marketing, including an interactive digital newsletter, and managed all social media platforms to ensure consistent and effective outreach.Special Projects & Strategic Partnerships: Served as a special project liaison to The Gates Foundation and supported cross-departmental initiatives, from concept development to funding, culminating in the launch of a virtual knowledge hub bridging the gap between policy and practice.Executive Support & Project Management: Provided direct executive support, including managing calendars, correspondences, and program budgets, and offering project management for large-scale collaborations.

During my internship at Temple University, I designed and implemented a transformative 16-week psychoeducational program aimed at improving career and college readiness for foster-dependent teens. The program provided students with critical skills and support, while also emphasizing personal and academic development.Program Development: Conceived and implemented an experiential Saturday institute focused on career readiness, cultural competence, and social-emotional learning.Curriculum Design: Developed a comprehensive curriculum centered on human and career development theories, tailored to meet the unique needs of foster-dependent teens.Junior-Counselor Training: Created training protocols and best practices for junior counselors, ensuring the program’s sustainability and the ongoing development of leadership skills.College-Intensive Experience: Facilitated a week-long college immersion on the Temple University campus, providing students with hands-on exposure to higher education opportunities.Trauma-Informed Counseling: Provided direct academic retention counseling using a trauma-informed approach, supporting the most at-risk youth in overcoming educational barriers.

As a Lecturer at The University of the Arts, I designed and delivered innovative curriculum tailored to the needs of non-majors, ensuring that students from diverse academic backgrounds were equipped with the tools to explore their artistic potential in a challenging and supportive environment.Curriculum Design & Implementation: Created and implemented a university-wide Acting for Non-Majors curriculum, focused on ensemble building, self-exploration, devised work, and the application of acting principles to real-world contexts.Instructional Excellence: Delivered over 90 contact hours per semester, consistently receiving superior evaluations from students and faculty for providing engaging and impactful instruction.Co-Teaching & Substitution: Co-taught freshman Acting Studios during extended instructor absences, and provided substitute instruction for Voice and Speech, junior-level Text classes, and senior-level Classical and Elevated Text courses.Student Engagement: Developed and facilitated a thought-provoking, arts-centered curriculum that resonated with non-major students, focusing on personal development and artistic exploration.

As the Founding Artistic Director, I spearheaded the artistic vision and operational development of Bright Invention, a performance and education ensemble.Team Leadership & Talent Development: Led the hiring, training, and supervision of staff, volunteers, educators, and interns. Cast and trained a diverse 16-member ensemble through an intensive rehearsal process, emphasizing improvisation, team-building, and active listening techniques.Curriculum Development & Facilitation: Developed comprehensive training curricula, facilitated workshops, and led rehearsals focused on ensemble creation and collaboration. Designed and implemented master classes, expanded ensemble training, and other educational experiences.Brand & Artistic Strategy: Developed and executed a new artistic brand for the organization, overseeing the creation and maintenance of all branding assets. Directed an extensive calendar of weekly performances, rehearsals, and public events.Marketing & Public Relations: Led all marketing and public relations initiatives, including social media, print media, and public outreach. Served as the project manager, art director, and primary point of contact for company press releases, publicity materials, web assets, and photo and video shoots.Inclusive & Accessible Programming: Expanded the organization’s mission to serve disadvantaged populations by instituting autism-inclusive performance training and workshops for disabled students. Developed programming that provided ongoing courses for children and adults across diverse socioeconomic backgrounds.Community Engagement & Regional Impact: Raised the professional profile of the organization through rigorous artistic programming and outreach initiatives, which garnered significant regional press coverage and community recognition.

In this role, I provided comprehensive administrative and operational support to the Brind School, managing high-volume interactions between students, faculty, and external community partners, while also ensuring smooth execution of the school's theatrical season.Community Engagement & Program Management: Managed the Community Partners Program, collaborating with over 50 non-profit organizations to provide cultural experiences for diverse communities.Faculty & Student Support: Provided direct administrative support to 55 faculty members and 5 professional staff, while overseeing operational needs for over 200 students. Hired, trained, and managed a team of 20+ work-study students.Operations & Calendar Management: Coordinated the scheduling and management of 20+ spaces, including classrooms, lecture halls, and theater venues. Handled all departmental correspondence, invoicing, and contracts.Production & Licensing Oversight: Applied for and maintained all theatrical licenses, scripts, and scores for a 20+ production season. Managed contracts for productions and collaborations, including those with the Actor’s Equity Association.Festival Liaison & Project Management: Served as the Brind School’s representative to the International Festival of the Performing Arts and the Philadelphia Fringe Festival, leading project management activities for collaborations with these festivals.Marketing & Outreach: Expanded the school’s marketing initiatives through cross-promotion with area professional theaters, non-profits, and cultural organizations. Utilized creative strategies, including the Philadelphia Theater Alliance listserv, guerilla marketing, and local cross-promotional campaigns to increase visibility.

As the Co-Founder and Executive Director of Aspire Arts, Inc., I was instrumental in building this organization from the ground up, guiding its strategic vision, day-to-day operations, and long-term development to establish a strong foundation for its future success.Strategic Leadership & Organizational Development: Spearheaded the creation of the organization’s mission and value statements, and led the development of a five-year strategic plan. Directed the conception, long-term planning, and execution of all programs and events for this newly formed arts organization.Program Development & Event Planning: Planned and implemented a full season of theatrical and musical events, ensuring high-quality artistic programming that met the needs of both the community and the participants.Team Building & Volunteer Management: Personally recruited and trained a team of six dedicated volunteers, fostering a collaborative, professional environment that upheld the organization’s values and mission.Legal & Financial Stewardship: Negotiated legal contracts and guided the organization through the incorporation process and the pursuit of non-profit status. Worked diligently to secure the financial stability and long-term viability of the organization.Public Relations & Branding: Initiated and developed a public-facing presence for Aspire Arts, Inc., establishing rigorous artistic and professional standards while building brand recognition and engagement within the community.

In my role as Associate Director of Alumni Relations at The University of the Arts, I was responsible for cultivating meaningful relationships with university donors and partner organizations, while driving new development efforts focused on alumni engagement and scholarship funding.Donor Stewardship & Fundraising: Researched, established, and maintained relationships with an extensive list of university donors and partner organizations. As the primary liaison for scholarship donors, I successfully stewarded existing and new donors through the moves management process, raising funds dedicated to endowed scholarships and expanding community partnerships.Alumni Engagement & Development: Led initiatives to engage young alumni in development efforts, ensuring their continued connection to the university and its mission. Collaborated with the Director of Development to enhance outreach and fundraising strategies.Communications & Briefings: Drafted detailed talking points and meeting briefs for the Director of Development and CAO, synthesizing complex information into digestible, actionable insights for both internal stakeholders and press engagements.Event Planning & Logistics: Planned and executed successful donor recognition events, and assisted with the logistics for the university’s annual gala. Represented the university at local cultural and networking events, strengthening community ties.Correspondence & Appeals: Composed and disseminated donor appeals, correspondence, and event invitations for alumni, donors, and other stakeholders, ensuring a consistent and compelling voice across all communications.

As a Counselor Advocate at Elizabeth Freeman Center, I provided direct support to women and children who were survivors of domestic violence and sexual assault within a women's shelter. My role involved both crisis intervention and long-term empowerment strategies, ensuring the safety and well-being of those in my care.Crisis Counseling & Advocacy: Delivered crisis counseling, safety planning, and case management services, which included assisting with housing placements and offering victim advocacy services to survivors.Vocational Rehabilitation & Empowerment: Designed and led a workshop seminar on vocational rehabilitation, providing clients with practical skills in resume writing and job search techniques, helping them build independence.Community Living Space Enhancement: Spearheaded a community enhancement project, recruiting local artisans and volunteers to create an inspirational mural within the shelter, fostering a supportive and healing environment.Client Intake & Orientation: Managed phone screenings, facilitated new client intake, and conducted shelter orientations to ensure smooth transitions into the shelter.Through these initiatives, I was able to help create a secure, nurturing environment for survivors while equipping them with the tools needed for personal recovery and empowerment.