Jenn Macrae Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Working as a lifeguard provided me with substantial experience in a customer service environment. Frequent interruptions and stressful situations while working was a regular part of the job. While in the office I had to be constantly flexibility, moving between administrative work, assisting clients, and keeping the facility clean and safe. From this position I improved my organization, time management, and multi-tasking as I thrive in fast-paced environments.My administrative portfolio contains the following:- Facility event coordinator- West River Valley Complex private lesson coordinator- WHMIS (Workplace Hazardous Material Information System) coordinator- Day camp swim lesson coordinator- Inputting and filing statistics for site swimming lessons- Assisting in coordination of staff meetings and staff training in-services- Facilitating customer registrations, transfers, refunds, and inquiries- Running the facility staff appreciation program- General customer service and reception duties- Ad hoc assistance/support for management, as necessary

My responsibilities included:- Evaluating and recording swimming proficiency of lesson participants- Customer service: towards both participants and their guardians- Paperwork: continuous updating throughout and correct filing at the end of each lesson set- Preparing lesson plans for each lesson, as well as an overview plan for the entire set- Preparing report cards for every lesson participant- Altering teaching methods to suit different learning stylesI also began taking on more tasks in helping the shift supervisors. I assisted with proofreading, creating pool layouts for instructors, filing, laminating, and other general office duties. With hard work and consistent results, I was able to distinguish myself as a "go-to" person when administrative assistance was required.

After I was initially hired on as a 4-month summer student, and receiving a perfect score on my end of term employee evaluation, my contract was extended to the end of January 2014. During my time with Enbridge I gained a great deal more experience in client communication, organization, and administrative tasks. My responsibilities and accomplishments included:- creating the MS Excel spreadsheet and MS PowerPoint presentation for the final enterprise-wide validation of workforce planning data- managing an enterprise-wide spreadsheet and color coding updates- creating & sending reports to HR partners daily - monitoring the workforce planning mailbox, addressing questions and concerns- testing the functionality of computerized planning tool (Oracle PeopleSoft)- creating MS Word documents of various "how to" guides

Calgary, Canada Area

During my time with CGI, I completed the summer task list well ahead of projected schedule. In this work, I was able to increase efficiency by consolidating spreadsheets into a single file. On a regular basis I actively sought to assist team members. Some examples of this include:- organized client contracts: updated templates with new service details, created more office storage space, and ensured correct filing for audits- updated team resumes to a standardized format- typed and distributed weekly meeting minutes- assisted in auditing team time sheets monthly

Calgary, Canada Area