•Lead, manage , and mentor a team of digital project managers while supporting the career development goals of individuals. •Responsible for the execution, management, and quality control of multiple complex site programs from concept to completion within the Web Analytics department. Own the internal and client management of reporting and analysis needs to ensure the business is aligned and meeting stakeholder expectations. Own and manage all technical analytics projects, such as large-scale migrations of tag management systems.•Manage several digital teams in collaboration with Analytics; SEO, UX, Creative, Strategy and Engineering. •Define, plan, schedule and control project activities while applying creative and strategic thinking. •Serve as the main client interface on projects while managing expectations to ensure client satisfaction. Actively own and be accountable for client relationships, with special attention to profitability, tracking, and managing resource consumption. •Pro-actively grow client relationships by understanding and being sensitive to all aspects of their business. Prudently determine needs to propose appropriate solutions and new projects that fit within budgets.•Conduct and lead kick-off and status meetings regularly with clients and internal teams. •Develop and document project parameters including scope, schedule, budgets, and specifications; create, update and monitor program plans. Ensure all projects meet timeline milestones and are delivered within approved budget/s. •Contribute to ongoing improvement of internal processes to allow for smooth execution of projects and improved efficiency across departments and project team members.

• Coordinate and manage multiple programs while interacting with internal and external business partners. • Work alongside product owners, IT, and various business teams to elicit requirements using document/business analysis, requirement workshops, business process descriptions, and task/ workflow analysis. Take the initiative to explore technical capabilities and creatively recommend complete solution options to achieve business objectives. • Manage external vendor relationships while communicating and implementing job specific requirements. Ensure that vendors meet/exceed contractual service level agreements. Manage all vendor invoicing /project costs.• Identify and communicate issues that affect quality or impact service level agreements in proactive manner. Establish monitoring and auditing practices to detect abnormalities in systems. • Provide justifications, scope, requirements and success criteria for process improvement initiatives. Provide levels of effort and implementation for projects. • Communicate and represent customer fulfillment experience and operational needs in relation to partner satisfaction. Cultivate working relationships with new business partners. • Work with engineering, database engineering, and web development teams in project technical design.• Contribute to and assist with launching highly targeted, triggered correspondence campaigns. Design and implement automated data extracts and transfers and measure/report on their success. • Accustomed to working in an Agile environment. Well versed in running SQL queries and analyzing exports.

* Spearheaded the design and delivery of multiple concurrent direct mail marketing projects that produced upwards of 10 million dollars of company revenue on a per project basis.* Prepare and estimate project costs. Prioritize projects and develop timeframes. Analyze and evaluate project requirements and specifications, recommend alternative approaches to meet needs, design project steps, collaborate with printers and other vendors, establish schedules, controls and standards, determine resource requirements and monitor production.* Develop microsites, purls, and emails with internal IT team, creative agencies, and outside vendors to help facilitate response to direct mail campaigns. * Strong client relationship management skills; attracted and retained loyal clients by building reputation of integrity, knowledge and accountability. Maintained a high-standard performance record via exceptional service, follow-through, and attention to detail. * Effectively collaborated with over 30 veterinarian software companies to establish relationships and further develop software to meet the needs of veterinarian hospitals.* Exercised skill in establishing and maintaining effective working relationships with a variety of audiences while serving as liaison to management, the IT team, graphic artists, copywriters and printers. * Demonstrated team leadership skills while managing the work of staff. Actively ensured that tight deadlines are met while promoting an environment conducive to teamwork and open communication. * Oversee various HR duties including the hiring/termination of the direct mail department employees and also aid in the hiring/termination process of the Account Consultant department employees.

* Provided direct oversight for the management and development of various direct mail projects. * Managed multiple direct mail projects in a fast-paced, ever changing environment. Worked independently and as a team. Coordinated and collaborated on various responsibilities while making highly organized and sound decisions. Prioritized work and delegated tasks to ensure optimal operating efficiency.* Established schedule/timeline for projects and held responsible for specified tasks to meet project deadlines.* Provided leadership, management, and direction to Direct Mail/Account Consultant team members. * Formally recognized by managers and executives for a strong work ethic, the ability to adapt, and the proactive interest in taking on managerial duties with a high level of professionalism. As a result, promoted to the Project Manager position in under a year from holding the supervisory position.

* Provided strategic oversight for over 300 veterinary client accounts related to the products and services provided by ThinkPets including Healthy Pet Magazine.* Responsible for providing comprehensive technical support to all accounts. Oversaw account development from pitch to close.* Analyzed and investigated sales operations and processes and recommended improvements; consistently met and exceeded monthly sales quotas. * Frequently corresponded with hospital staff to discuss marketing strategies and sales tactics.* Planned, prepared and implemented all marketing strategies to veterinary hospitals. Conducted research to assist in guiding new creative efforts; successfully identifying marketing issues and creating new media packages and various ad campaigns significantly improving the company’s position.* Recognized by the management department for strong organizational skills, attention to detail, and the ability to manage a high number of accounts successfully. Consequently was promoted to the Project Supervisor -Direct Mail &Business Development position in under a year of employment.