Jennifer Martel Email and Phone Number

Lead implementation processes and influence company-wide policies, including Standard Work Instructions (SWIs) for improved access to resources leading to impactful decision making and employee engagement. Improve operations with introduction of identifiable flow charts depicting workflows and additional resources to prevent accidents and improve time management. Optimize quality assessment, using dashboards like Google Data Studio, to meet client’s quality standards. Maintained quality standards to celebrate 3+years incident free in March 2023. Currently, restructuring training program for DBS Team Pandora account.

Promoted to coordinate account management activities, resolved client complaints, and supported IT operations for multi-site locations and groups simultaneously. Managed GUTS/LEGO/WHAM tickets evaluated inventory adjustment requests, and troubleshooting / monitoring bugs; conducted quarterly and annual compliance audits, increasing operational goals. Assess and interpret data, run tests, and complete measurements increasing operational goals. Assess and interpret data, run tests, and complete measurements to find root causes of current issues; designed and implemented reports for error prevention and detection.

Provided customer service and technical support to data center technicians, strategized with cross-functional management teams on process improvement for requests and client requirements. Functioned as a key link between administration and warehouse personnel to establish service criteria and SLAs-aligned service delivery; followed up with clients and relevant departments for timely delivery of services. Guided process improvement initiatives on behalf of the infrastructure organization, enhancing efficiencies, and adding distinct value to the business.

Planned and coordinated supply chain logistics for multiple trailers, and billing information for LTL freights of over 100 client companies, including giant retailers, Amazon and Office Max. Resolved OS&D freight claims and aligned with regulations; documented and tracked shipment of consignments to destination without damage. Recorded and updated financial information, progress reports, budgeting and billing schedules, and Transportation Management System (TMS) documentation. Managed accounts of suppliers/clients for transportation work-streams; forecasted and repaired shipping machinery and tools to keep operations going uninterrupted.