OFFICE OF PRIMARY AND SPECIALTY HEALTH: Program Specialist 9/16 – 8/22 (RETIRED)• Program development, support and claims processing for the Children with Special Health Care Needs, Kidney Health Care, and the Hemophilia Assistance Programs. OFFICE OF SOC SVCS, DIVISION OF COMMUNITY ACCESS AND SVCS - Operations Mgr, 9/12 – 8/16• Responsible for operations for the Community Access and Svcs Division including 12 programs and multiple levels of staff coordination including $100+… Show more OFFICE OF PRIMARY AND SPECIALTY HEALTH: Program Specialist 9/16 – 8/22 (RETIRED)• Program development, support and claims processing for the Children with Special Health Care Needs, Kidney Health Care, and the Hemophilia Assistance Programs. OFFICE OF SOC SVCS, DIVISION OF COMMUNITY ACCESS AND SVCS - Operations Mgr, 9/12 – 8/16• Responsible for operations for the Community Access and Svcs Division including 12 programs and multiple levels of staff coordination including $100+ million in contracts, program business plans, inter and intranet and websites, facilities, project mgmt, legislative tracking, business continuity, and human resources.2-1-1 TEXAS INFORMATION AND REFERRAL NETWORK - Program Initiatives Manager: 2/10 – 8/12• Managed a team within 2-1-1 Texas Information and Referral Network and the 25 contracted 2-1-1 Area Information Centers in areas including statewide communications, contract deliverable and statistical reporting, legislative analysis, social media, telephony, technology, outreach, training, emergency mgmt, business continuity, and special projects.OFFICE OF FAMILY SERVICES - Director of Policy and Training, 4/04 – 1/07 and Training Manager, 2/07 – 1/10• Responsible for state-wide policy, curriculum development, training delivery, training environments, learning mgmt system, coordinating statewide training rooms, and operations for the TANF, Supplemental Nutrition Assistance Program, and Medicaid eligibility programs for children, adults, elderly and people with disabilities; directed the Program Integrity Division; directed the state-wide Refugee Assistance and Family Violence programs; directed multiple levels of managers and over 140 professional staff located across the state; directed budgets totaling over $9 million dollars in salary and operations, and multi-million dollar contracts, legislative analysis, facilities including state-wide training rooms, business continuity, website content, project mgmt, and reporting. Show less

AGENCY FOR WORKFORCE INNOVATION, TALLAHASSEE, FL WELFARE WORKFORCE PROGRAMS - ONE-STOP & PROGRAM SUPPORT, Tallahassee, FL SENIOR MANAGEMENT ANALYST SUPERVISOR, 6/03 – 4/04• Managed all welfare workforce programs, including TANF, Welfare to Work and Food Stamp Employment and Training • Supervised professional staff• Responsible for program planning, guidance, training and performance reporting for the state of Florida DEPARTMENT OF CHILDREN AND… Show more AGENCY FOR WORKFORCE INNOVATION, TALLAHASSEE, FL WELFARE WORKFORCE PROGRAMS - ONE-STOP & PROGRAM SUPPORT, Tallahassee, FL SENIOR MANAGEMENT ANALYST SUPERVISOR, 6/03 – 4/04• Managed all welfare workforce programs, including TANF, Welfare to Work and Food Stamp Employment and Training • Supervised professional staff• Responsible for program planning, guidance, training and performance reporting for the state of Florida DEPARTMENT OF CHILDREN AND FAMILIES, TALLAHASSEE, FL WELFARE REFORM INTEGRATION - ECONOMIC SELF-SUFFICIENCY SERVICES OPERATIONS REVIEW SPECIALIST, 1/03 – 5/03 • Served as liaison with 24 Regional Workforce Boards, and Workforce Florida, Inc., and as staff for Better Jobs/Better Wages Council• Interpreted Federal and State Law • Provided technical assistance and training for statewide staff for eligibility for Temporary Cash Assistance, Medicaid and Food Stamps • Assisted with development of legislative language, policies and TANF State PlanAGENCY FOR WORKFORCE INNOVATION, TALLAHASSEE, FL GOVERNMENT OPERATIONS CONSULTANT II, 6/01 – 1/03• Served as subject matter expert for Welfare Transition/TANF Workforce and Food Stamp Employment and Training Programs• Interpreted federal and state law• Managed professional staff • Developed guidance, policy manuals and website• Assisted with instructions and reviewed/maintained state plans• Provided technical assistance and training statewide• Served as staff for the state Workforce Development Board, Better Jobs/Better Wages Council Show less

COMPLIANCE AND MONITORING SPECIALIST, 11/98 – 6/01• Conducted region program monitoring for Welfare Transition and Welfare to Work Programs • Developed program policies, procedures and training• Managed data collection and reporting for the Regional Workforce Board, the Agency for Workforce Innovation and Workforce Florida, Inc. LEAD CAREER MANAGER, 2/98 –11/98 • Provided technical assistance to department in the areas of policy clarification, computer… Show more COMPLIANCE AND MONITORING SPECIALIST, 11/98 – 6/01• Conducted region program monitoring for Welfare Transition and Welfare to Work Programs • Developed program policies, procedures and training• Managed data collection and reporting for the Regional Workforce Board, the Agency for Workforce Innovation and Workforce Florida, Inc. LEAD CAREER MANAGER, 2/98 –11/98 • Provided technical assistance to department in the areas of policy clarification, computer systems, and case management• Oriented new staff and established ongoing in-service training• Developed, reviewed and revised manual, procedures, forms and systems Show less

DEPT OF CHILDREN AND FAMILIES, GVILLE, FL - WELFARE REFORM PILOT PROJECT – FAMILY TRANSITION PROGRAM: SR. HUMAN SVCS COUNSELOR SUPERVISOR, CASE MGMT: 9/94 – 2/98• Supervised and motivated case management professional and support staff including interns/volunteers; developed policy, procedures/flow charts, tracking systems, case management assessment tools and community resources; represented Agency and presented program to the community including client relations and dispute resolution;… Show more DEPT OF CHILDREN AND FAMILIES, GVILLE, FL - WELFARE REFORM PILOT PROJECT – FAMILY TRANSITION PROGRAM: SR. HUMAN SVCS COUNSELOR SUPERVISOR, CASE MGMT: 9/94 – 2/98• Supervised and motivated case management professional and support staff including interns/volunteers; developed policy, procedures/flow charts, tracking systems, case management assessment tools and community resources; represented Agency and presented program to the community including client relations and dispute resolution; promoted and facilitated team building; provided training and technical/policy assistance; conducted individual and group staff meetings; managed unit work flow, hired, evaluated & terminated employees; participated in case staffings for consultation HUMAN SVCS COUNSELOR III, CASE MGMT: 2/94 – 9/94• Served as client advocate; assessed needs with holistic approach; worked with multiple agencies in a team approach to case management; conducted team meetings, staffings and case presentations as the team leader; monitored, tracked and evaluated participant’s progress; established, maintained and utilized/brokered vast array of community resources; performed intake; developed participant planDEPT OF LABOR AND EMPLOYMENT SECURITY, GVILLE, FL - EMPLOYMENT AND TRAINING COUNSELOR, PROJECT INDEPENDENCE: 4/93 – 2/94• Conducted group orientations; assessed welfare recipients’ employment needs; developed performance plans and monitored progressDEPT OF REVENUE, TAMPA, FL - CASE ANALYST, CHILD SUPPORT ENFORCEMENT: 5/92 – 4/93• Interviewed custodial and non custodial parents; worked with court system obtaining orders establishing paternity and support; performed detailed research utilizing State’s multiple computer systems and resourcesDEPARTMENT OF CHILDREN AND FAMILIES, TAMPA, FL - PUBLIC ASSISTANCE SPECIALIST, ECONOMIC SERVICES: 6/89 – 5/92• Served as Agency advocate; interviewed welfare applicants, and determined eligibility for cash assistance, Medicaid and Food Stamps Show less

EXECUTIVE SECRETARY, COMMERCIAL SALES DEPARTMENT: 5/85 – 12/88• Hired and supervised support staff; coordinated schedules and clerical work assignments; generated reports and graphs for management meetings

FLORIDA INTERNATIONAL UNIVERSITY, MIAMI, FL SENIOR SECRETARY, COLLEGE OF EDUCATION: 5/83 – 2/85• Maintained student files, grades and records; implemented office and classroom assignments; typed class work and correspondence for faculty

PARAPROFESSIONAL & TUTOR, ENGLISH LANGUAGE INSTITUTE & WRITING LAB: 1/80 – 4/83• Taught English as a second language and remedial English; monitored and evaluated progress; assessed college freshmen’s skills & developed curricula