Jennifer Mccarthy, Mpa Email and Phone Number
As a talented professional in the mental health and wellness space, I deploy extensive business strategy and program management skills to align organizational frameworks with evolving patient needs. I always gravitate towards professional roles where I can take a big-picture view of an organization and lead operational improvement projects that have a meaningful impact on stakeholder wellbeing and commercial success in equal measure. Throughout several challenging roles with innovative companies such as PeaceHealth I introduced pioneering programs in areas such as patient experience and physician wellness that have had a significant impact on organizational performance.One of my greatest strengths is my ability to overcome obstacles by designing practical solutions in rapidly evolving and deadline driven environments. I have developed and deployed innovate solutions that reduced operating costs, improved customer satisfaction, and produced multi-million-dollar revenue growth. My dedication to quality has been apparent throughout my career, and I simply refuse to accept the status quo in any situation. I'm always on the hunt for new layers of cost and complexity to remove, leading to enhanced quality, consistency, and regulatory compliance. I am an adaptable team player, with the ability to collaborate cross-functionally and travel to meet with colleagues on-site, while also working on autonomous projects in a remote capacity. Beyond my professional pursuits, I am an animal lover with a lifelong dedication to caring for my pets. The diligence and attention-to-detail I have cultivated as a program manager and continuous improvement specialist has proved extremely valuable, especially in a situation where I recognized mislabeled medicine for my dogs and informed the vet before administering the drugs. Upon my advice, a two-person check process was implemented, this helped to eliminate future human error that could prove harmful to pets.If you are interested in joining my professional network and hearing more about my story, please send me an InMail message or contact me directly at mccarthygj11@gmail.com Key Strengths: Program Management | Wellbeing | Mental Health | Advocacy | Communication | Continuous Improvement | Problem Solving | Relationship Building | Data Analysis | Project Management | Root Cause Analysis | Collaboration | Process Development & Implementation | Policies & Procedures | Technology Deployment | Team Training | Performance Evaluation | Grant Writing & Administration |LEAN/Six Sigma Best Practices | Resilience | Agility |
Peacehealth
View- Website:
- peacehealth.org
- Employees:
- 6636
-
Program ManagerPeacehealth Oct 2021 - PresentVancouver, Washington, United States- Continually enhanced performance against a range of core metrics by designing new processes and implementing best practice principles- Led multi-disciplinary teams, answered queries, provided detailed input, and resolved complex problems with a high-level goal of optimizing patient care and organizational performance-Oversaw a major call center standardization program that reduced average speed of answer from 8.5 minutes to 2.5 minutes- Spearheaded patient-centered programs for a healthcare organization encompassing 17 geographically dispersed clinics- Collaborated with executives to identify opportunities for improvement in efficiency, cost effectiveness, and compliance- Partnered with enterprise intelligence to glean insights from data analysis and inform strategic decision-making- Analyzed the outcome of performance improvement initiatives to ensure seamless integration with existing frameworks- Assessed and aligned primary care, walk-in/same day, and urgent care clinic models with the long-term strategic plan, focusing on standardization of patient interaction, patient care, and administration -
Senior Quality FacilitatorPeacehealth Feb 2015 - Oct 2021Eugene, Oregon, United States- Developed and deployed processes, procedures, and frameworks that enhanced the quality and consistency of patient care- Utilized data-driven insights to optimize strategic decision-making- Planned and implemented the SBIRT (Screening, Brief Intervention, Referral to Treatment) process in conjunction with multi-disciplinary healthcare professionals- Created a standardized system of tracking quality metrics and introduced best practices to close care gaps for chronic and preventative conditions, leading to increased annual revenues- Monitored performance of quality interventions, aligned initiatives with existing programs, and gathered feedback from caregivers to optimize patient outcomes- Reported to the Quality Committee of the Community Health Board -
Operational Improvement Project ManagerPeacehealth Jan 2009 - Jan 2015Ketchikan, Ak- Leveraged best practice principles, continuous improvement methodologies, and cutting-edge technology tools to enable outstanding organizational performance- Evaluated staff development needs and provided comprehensive training in areas such as quality and regulatory compliance.- Led the design and deployment of quality metrics across a range of clinics- Rolled out internal controls to achieve compliance in a highly regulated market- Worked with senior executives to define and document organizational polices- Analyzed patient outcomes and communicated with stakeholders to identify opportunities for improvement- Conceptualized and drafted a training manual for caregivers that was used to great effect by the education department during the formal staff onboarding process- Facilitated the implementation of an electronic health record (EHR) system- Delivered the women's health rapid process improvement initiative- Utilized lean principles such as value stream mapping to document processes- Created a comprehensive training and mentorship program for staff members to improve knowledge and performance -
Project DirectorKetchikan Gateway Borough School District Oct 2005 - Sep 2009Ketchikan, Alaska, United States- Developed and implemented a 2.8-million-dollar Federal Grant Program that required partnership from the Departments of Education, Police, Mental Health Juvenile Justice and Early Learning.- Successfully wrote and implemented Federal Grants for Mentoring and Elementary Counseling.
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Case ManagerGateway Center For Human Services 2000 - 2005Ketchikan, Alaska, United States
Jennifer Mccarthy, Mpa Education Details
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Master Of Public Administration (Mpa) -
Elementary Education And Teaching
Frequently Asked Questions about Jennifer Mccarthy, Mpa
What company does Jennifer Mccarthy, Mpa work for?
Jennifer Mccarthy, Mpa works for Peacehealth
What is Jennifer Mccarthy, Mpa's role at the current company?
Jennifer Mccarthy, Mpa's current role is Health & Wellness | Community Support | Program Management | Operational Improvement | Leadership | Strategic Planning | Creative Problem Solving | Employee Wellbeing.
What schools did Jennifer Mccarthy, Mpa attend?
Jennifer Mccarthy, Mpa attended University Of Alaska Southeast, Western Washington University.
Who are Jennifer Mccarthy, Mpa's colleagues?
Jennifer Mccarthy, Mpa's colleagues are Jennifer Begley, Dr. Alisha Halverson, Martha Macrichie, Anne Williams, Cherish Yost, Kimberly Watson, Leigh Lamay-Isaacson.
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