Jennifer Mccullough Email and Phone Number

● Originally appointed as Senior Product Manager of IT before inheriting Customer Solutions (6/2022). Develop client-focused initiatives, drive UI/UX design, and optimize end-user outcomes. ● Operate as data SME, overseeing all provider-facing analytics across three data domains: clinical, pharmacy, and finance. Manage nine products and services concurrently with sole ownership of Clinical Oncology and Urology. ● Coach/mentor internal product management user group of 12. Encourage skill development and empower individual ownership. Foster environment of continuous and open communication between cross-functional teams. ● Create multi-source data transparency by implementing enterprise-level technology changes. Collect and synthesize data and market research to streamline requirements and prioritize roadmaps.● Outline high-level project and product needs/solutions with people, processes, and technology in mind. Consistently execute projects on budget and within established timeframes. ● Advise business users regarding most effective use of applications and information technology, providing relevant training to address potential end-user challenges. Select Achievements● Delivered QCDR analytics, improving previous team’s accuracy rate from 17% to 100% over 90 days. ● Tapped by executive leadership team to steward architecture, design, and lead Azure DevOps and Aha! software solution implementations. Funneled 300+ data sources/formats into standardized cloud platform to produce reliable measures/calculations, reusable result sets, and dynamic query capabilities● Launched new oral dispensing analytics product, uniting storytelling model across multiple, provider-facing service and product lines. Program recognized as cutting edge/ahead of the curve by IBM. ● Stood up reference library to source and manage multiple knowledge bases, including multifaceted Medi-Span repository. Architected master data management (MDM) for customers across data sources and domains

● Hired by Senior Director and Senior Vice President in newly designed Project Management Consultant role. Directed the full lifecycle of all multimillion-dollar projects with emphasis on scope and objectives. o Led working meetings, combining business vision with technology solutions and capabilities to generate clear design specifications and project outcomes. Communicated updates regarding project status/progress.● Appointed to Lead Project Manager role with oversight of entire program (1/2018). Consulted on several internal and external products, inclusive of GPO, multiple service lines, and other critical data domains. ● Onboarded and managed personnel across two teams. Advised team members, identifying translatable skills and remediating training gaps to enhance productivity. Select Achievements● Piloted company’s first virtual SAFe quarterly planning event (1/2018). Launched platform within two-weeks, hosting ~80 attendees; reduced event overhead costs to $0. Procedures still in use by company today. ● Recognized by senior leaders for cross-departmental collaboration and contributions to product/project management.

● Transitioned into behavioral healthcare startup environment to pilot EHR application development with internal client, Metro Care Services, a county mental healthcare service organization. ● Advised on internal roadmap, partnering with Product Management Director to influence business decision making. ● Wrote user stories/requirements, and designed UI/UX based on stakeholder requirements; coordinated final UI/UX design and formalized requirements to optimize end-user outcomes. ● Incorporated story sizing, grooming, and planning poker techniques according to backlog/priority needs. Provided technical expertise and recommendations as needed to refine operational workflows and project completion.● Position eliminated amid company acquisition by top EHR corporation (5/2017).

● Held cross-functional data analyst/project management role, orchestrating project needs, data analysis, and process management for nurse consulting group as part of contract provider of ER physicians across ~300 U.S. hospitals. ● Evaluated processes, providing consultations for individual hospitals to make productive recommendations.● Collected and analyzed interdepartmental data; presented to CMO, CEO, and COO, winning stakeholder buy-in. Select Achievements● Launched organization’s first formal data governance and associated processes, including KPIs and collection procedures for hospital and divisional levels. Gathered requirements from clinical staff to define/implement tracking needs. Data transparency enabled operational cohesion and improved reporting accuracy/consistency year over year. ● Teamed with IT professional and external business partner to design and build web-based application for ER operations and management.

● Evaluated entire hospital program within first six months; identified areas for significant improvements, with special attention on agency nurse and vendor management. o Eliminated agency staffing costs from $9M to zero ($0) by reducing initial 60 vendor partnerships to 10. o Created new SOPs that streamlined nurse requests, approval, and vetting process. Procedures later implemented within hospital system.● Chaired Stoke Committee to achieve Joint Commission Stroke Center Certification within 90 days. Built stroke program and process with guidance from committee of ~20. o Continued in advisory capacity supporting hospital reps and internal committees on achieving Hip/Joint, Open Heart, and Trauma Certifications.● Conferred with IT colleague to format digital application for clinical data management, generating a bed control dashboard solution that standardized reporting for Charge Nurses and units across the hospital.