Jennifer M. Email & Phone Number

Texas, United States

Rockwall Texas And Surrounding Area

At NexJen 5-Star Services, LLC, we are proud to be “Veteran-Owned, Family-Driven, Snack-Approved.” Our mission is to bring healthier snack options to our community. As Franchise Brokers and owners of NexJen Franchise Solutions, Inc., we’ve helped many discover the right business opportunities, and after learning about the potential in vending, we decided to start our own venture to deliver convenient, nutritious snacks to workplaces, schools, and public spaces. We’re more than just a vending company—we’re a family committed to making a positive impact. Whether it’s through healthier snack options or helping others explore the Naturals2Go business opportunity, we’re here to serve.

Texas, United States

Texas, United States

Provista is a supply chain partner for the health care industry.

United States

*Support in a staff capacity to a business group by directing budget planning, personal administration, training, communications and workflow procedures. Identify, coordinate and implement numerous projects/programs to improve the quality and cost-effectiveness of operations and services.*My role expanded to work with our Quality Integration team to identify an intake platform for the department that provides functionality for reporting application related issues, security/access requests and usability by both the end users and teams assigned to completing requests. *Created a community of practice group among the administrative team to encourage them to share best practices and back each other up during vacations and unexpected leave. The team has saved thousands of dollars by working together and sharing ideas and best practices.*Demonstrate the ability to determine key business issues and develop appropriate action plans. Resolve complex problems quickly. Manage the budget to meet payroll and non-payroll expenses; perform financial and staffing analysis.*Virtually manage 8 Administrative Assistant staff (union and non-union) in California statewide that support Director level or above.*Process expense reports, purchase orders, requisitions, timekeeping, and track invoices.Proficient in the following systems: Mainframe (HKOO) payroll system, Taleo, TEM, OneLink, My Org, Microsoft Outlook including Teams, Skype, SharePoint, Total Performance including salary planning knowledge, KPIM and MY HR. *Successfully transitioned CA Member Services from Efax to Kaiser sponsored RightFax fax service by working with the project team for 6 months. Completed this project with no interruption to daily operations. The overall project saved our department over $9000 a year. *Managed the Rising Star and Circle of Distinction program for the department leadership team. Presented nominations during Senior Leadership Team meetings.

Rancho Cucamonga, Ca

*Ensure that office & Admin matters w/in the organization unit are handled appropriately.*Delegated discretionary authority to personally & independently take care of matters of some significance, utilizing own resources, judgment, & initiative.* Serve as Admin. liaison between manager & direct reports & others w/in & outside the organization.* Regularly meet w/ manager to discuss/ keep manager apprised of important issues/ business matters.*Assess the nature/ urgency of situations & determines & executes appropriate course of action, including the release & content of sensitive information on organization/ department programs, policies & protocols*Appropriately refer substantive questions/ key business issues to others & follows up to ensure resolution on behalf of manager.*Control Vice President's calendar w/ complete authority for commitments of time.* Brief manager on matters to be considered before meetings & appointments.* Review manager's mail, determining the importance/ urgency of issues which require manager's attention, & which can be personally handled or redirected to others.*Provide Admin support & coordination of projects w/ others outside the department. Completes special assignments for manager which require researching issues, locating, analyzing, & summarizing data & producing reports requiring specialized content knowledge & which may be the basis of (significant) decisions.* Coordinate planning & logistical arrangements for conference rooms, conference calls, & other meeting events. Collect agenda items & prepare agendas.* Attend Senior Leadership Team meetings to track decisions & action items that emerge from discussions.*Self-initiated non-routine replies for manager requiring extensive knowledge of the org unit's activities, policies & protocols.* Organize & maintain confidential department files & records.

Performs as a generalist, a combination of administrative assignments & administrative support services in an organizational unit under broad administrative direction. The position is given discretionary authority to personally handle administrative matters of some significance, in the absence of, or on behalf of, the manager. The position independently & on own initiative plans & carries out assigned administrative work requiring considerable judgment in identifying solutions to problems, determining & executing appropriate course of action, which has consequence to the business operations of the department / organizational unit. The position interacts w/ all levels within & outside the organization to release information & handle administrative matters. Requires extensive knowledge of the organizational unit served, & administrative concepts, principles & accepted practices in the occupation.

Coordination of employee recruitment/employee records (process job requisitions, interview schedules, prepare interview packets; serve on interview panel and payroll processing). Handled supplies/equipment such as ordering, inventory and billing invoices (office supplies, postage meter monitoring, computer equipment and systems). Reviewed and updated Area Director’s emails by identifying and prioritizing urgent communications. Conducted case audits to identify backdating incidents and addressed HPRS Corrective Action Plans per site. Monitored quality of member correspondence and system coding relating to case processing. Provided feedback to prospective Operation Directors. Maintained staff caseload productivity and sent weekly reports to respective managers. Special project assignments included conducting case reviews, performing triage case assignments to caseworkers and system revisions as necessary.Strong computer skills in Microsoft systems, including Word, Excel & PowerPoint. Also proficient in using Kaiser systems such as Mainframe, My Organization, Health Connect, OneLink, CIWRS, Lotus Notes, KPERS, HKOO, Ariba, HPUB and Workstream.

United States

Responsible for distribution (downloads) of grievance and complaint cases to Inland Empire staff and maintained half a caseload. Effectively managed a large caseload of 100 cases of complex issues within my second month in the Member Services department. Received the second highest volume of cases and met performance targets. Processed copay requests, ENB cases and doctor complaints.

United States

Excelled by providing excellent customer service to Kaiser Permanente members and received 4 compliment letters from members my first year of employment with Kaiser. Responsible for documenting daily calls while following policies and procedures. Completed projects for management and learned additional queues such as PSNAP in order to assist members and operational needs. Proficient in Kaiser Permanente systems such as Mainframe, OPAS, CSIR, Vantive and Lotus Notes.