Jennifer Mcgovern work email
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Jennifer Mcgovern personal email
I am a highly proficient manager with a passion for service and operational excellence. I have a proven track record of maximising customer satisfaction with delivery of a high standard of service often in a high paced, complex working environment. I strive to be a positive influence in the working environment and take pride in my ability to build relationships and motivate others to adopt new working practices and support strategic initiatives.I lead by example and get energy working with motivated teams that are results driven and people focused.
The Church - Cafe And Bistro
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Restaurant ManagerThe Church - Cafe And Bistro Jan 2016 - PresentRostrevor, County DownWe have created an atmospheric and alluring dining experience within the walls of this historic and beautifully restored 19th century Methodist building. Suitable for families, independent diners, business groups, tourists and locals of all ages and creed we wish to extend a warm invitation to the area when we open in February.
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Restaurant SupervisorFusion Restaurant & Bar, Warrenpoint Sep 2014 - Dec 2015Coordinating the entire restaurant operation during schedule shiftsDeveloping, managing and leading the restaurant team to provide excellent serviceResponding to customer demands, dealing with and resolving complaintsExcellent communication & interpersonal skills
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Project Lead: Transforming Working PracticesBank Of Ireland Jun 2012 - Feb 2013It Service Management & IntegrationAnalyse and evaluate current working practices within IT dept. Recommend and implement change programme for improvement. Align recommendations to industry best practice (ITILv3) with specific focus on Governance, Integration and Communication. -
Customer Service Operations ManagerBank Of Ireland Apr 2010 - Jun 2012It Service Management, Group ItManage customer expectations, provide effective communications to relevant stakeholders, and establish working relationships with wider network of internal teams and external service providers.Lead effective management, timely escalation and resolution of business impacting issues, risks and dependencies. Support the transition activities with new suppliers and develop working partnerships in line with major organisational changes across BOI Group.
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Business Services LeadBank Of Ireland Apr 2008 - Apr 2010Group ItUnderstand, analyse and evaluate the impact of proposed business changes on IT systems. Communicate effectively on business and technical matters to all stakeholders.Collaborate with maintenance and development support teams to ensure the solution meets business requirements and is fit for purpose.
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Branch Network Service Delivery OfficerBank Of Ireland Oct 2007 - Apr 2008Business Banking Uk• Ensure continuity of service and provide operational support to the NI and UK branch network from all internal and external suppliers during Group centralisation restructure.• Represent Bank of Ireland at monthly Service Review Forum, co-ordination and integration of business and supplier processes with officers from 4 main NI banks (Northern Bank, First Trust and Ulster Bank); monitor and report on service level agreements.
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Branch Operations Support OfficerBank Of Ireland Oct 2006 - Oct 2007Business Banking Uk• Promoted to Team Lead responsible for 1.5 Procedural Helpdesk and 1.5 Application Resolution Team resources. • Manage and maintain database for fix-on-fail and problem management• Develop solid working relations with application maintenance and development teams.• Demonstrate strong customer satisfaction ethos. Influence the business stakeholders in the prioritisation and decision making process whilst promoting best use of resources
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Branch Operations Procedural Helpdesk OperatorBank Of Ireland Aug 2004 - Oct 2006Business Banking Uk•Provide frontline support and customer service excellence to the NI and UK retail branch network and business banking departments on the launch of a new application.
Jennifer Mcgovern Skills
Jennifer Mcgovern Education Details
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Centre For Professional And Personal DevelopmentDistinction. -
Queen'S University BelfastPolitics & Psychology
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Our Lady'S Grammar School
Frequently Asked Questions about Jennifer Mcgovern
What company does Jennifer Mcgovern work for?
Jennifer Mcgovern works for The Church - Cafe And Bistro
What is Jennifer Mcgovern's role at the current company?
Jennifer Mcgovern's current role is Restaurant Manager at The Church - Cafe and Bistro.
What is Jennifer Mcgovern's email address?
Jennifer Mcgovern's email address is je****@****ail.com
What schools did Jennifer Mcgovern attend?
Jennifer Mcgovern attended Centre For Professional And Personal Development, Queen's University Belfast, Our Lady's Grammar School.
What are some of Jennifer Mcgovern's interests?
Jennifer Mcgovern has interest in Choral Singing, Children, Pop Psychology, Coaching, Tango Dancing, Gaa Football, Civil Rights And Social Action, Economic Empowerment, Education, Leadership Training And Development.
What skills is Jennifer Mcgovern known for?
Jennifer Mcgovern has skills like It Service Management, Service Integration, Collaborative Problem Solving, Incident Management, Employee Engagement, Process Development, Process Simulation, Problem Management, Change Management, Service Delivery, Service Management, Itil.
Not the Jennifer Mcgovern you were looking for?
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Jennifer McGovern-Bachelet
London -
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Jennifer McGovern
Conwy
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