• Provide the highest quality of customer service at all times to all customers. • Hosting, as required, tours and presentations across the Capta Group of Companies delivering excellence in customer service, quality information and promoting the core business values.• Source new business in all markets including E marketing while based at different Capta sites. • Develop strategies and implement E Marketing to increase revenue base.• Scheduled and unscheduled calls to new agents, source new business in all markets.• Source, co ordinate and accompany familiarisations as required• Ensure efficient use of resources and closely monitor sales expenditure• Monitor competitors performance eg Pax numbers, agents preferred, quality and monitor competitors product ( eg changes in prices, new product)• Promote CaPTA and pursue every opportunity to educate existing and potential clients of CaPTA• Provide operational day to day staffing to meet the business needs as required at Capta sites. • To attend training as requested and to maintain the skills and knowledge required for the Capta Group products and services, Respax and all safety standards.• Provide sales reports on any trade shows/missions attended.• Advise Management on sales related issues and industry updates including weekly reporting schedules.• Attend local industry functions as required.• Ensure strong communication links are maintained between the Sales and Marketing Department and all other company departments including other businesses within the Capta Group of Companies.• Ensure Confidentiality at all times• Support, lead and promote sustainability practices in the workplace in conjunction with Management direction.• Any other activities that may be directed by the General Manager, Sales Director or a Director of the company from time to time.

• Customer service• Taking Phone bookings• Processing e-mail bookings• Customer briefings in English and Chinese• Upsell tours to walk -in customers• Liaising with local and oversea agents • Computer data key-in

• Customer service• Sell souvenirs and other goods• Responsible for any translation needed between Chinese tourists and staff • Making Chinese signs in the Park